Customer Experience Associate

🕒 il y a 9 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $17 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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Crash Champions

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

🛍️ eCommerce

🛒 Commerce de détail

💰 Private Equity Round en 2022-07

Automotive • eCommerce • Retail

Crash Champions est un opérateur national multi-sites spécialisé dans les services de réparation de collision. L'entreprise offre une large gamme d'options de réparation, y compris la réparation en aluminium, la réparation des dommages causés par la grêle, le débosselage, la réparation de vitres automobiles et les services de peinture. Avec un engagement envers la qualité et la satisfaction du client, Crash Champions propose des devis gratuits, une garantie à vie sur les réparations et une expérience client sans faille. La société met l'accent sur une culture axée sur les personnes et se consacre à former la prochaine génération de professionnels de l'industrie de la réparation de collision.

Description

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures • Professionally manage a high volume of inbound and outbound customer communications • Assist customers with rental car reservations and tow scheduling • Demonstrate a strong sense of urgency while effectively managing daily workload • Communicate with empathy, confidence, and professionalism in all customer interactions • Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps • Resolve customer concerns through active listening and effective use of internal resources • Multitask across multiple systems and communication channels to ensure accuracy and efficiency • Follow departmental processes and procedures to maintain assignment accuracy and data integrity • Safeguard customer and company information and maintain confidentiality at all times • Maintain company-issued equipment in proper working conditions and promptly report issues • Consistently act in a manner that supports positive outcomes and high-quality customer experience • Perform other duties as assigned

🎯 Exigences

• High school diploma or GED required • Minimum of 1 year of experience in a high-volume call center environment • Strong verbal and written communication skills • Demonstrated empathy and active listening skills • Ability to multitask and manage competing priorities in a fast-paced environment • Strong attention to detail and accuracy • Excellent time management and organizational skills • Self-motivated with a strong work ethic and ability to learn quickly • Reliable modem and high-speed internet meeting minimum requirements • Ability to navigate and multitask across multiple systems, including CRM software

🏖️ Avantages

• Medical Insurance • Dental Insurance • Vision Insurance • Group Life Insurance • Disability Insurance • 401k Retirement Plan with match • Referral Bonus (“Cash From Crash”) • 5 Paid Holidays