Customer Experience Technical Representative – Weekend

🕒 il y a 9 jours

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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Generac

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1959

⚡ Énergie

🔧 Matériel

💰 €200 000 000 Grant en 2024-07

Energy • Hardware • Manufacturing

Generac est un leader dans la fabrication de solutions énergétiques, spécialisé dans les systèmes de génération d'énergie de secours et les produits d'énergie renouvelable. L'entreprise s'engage à fournir des solutions énergétiques fiables pour diverses applications, notamment dans les secteurs résidentiel, commercial et industriel. En mettant l'accent sur l'innovation et la durabilité, Generac vise à répondre à la demande croissante d'électricité fiable dans un paysage énergétique en évolution.

Description

• Ability to pass product and process testing following training • Receives and documents all customer interactions in real time • Corresponds to customer interactions via email, phone, text or chat • Maintains contact center metrics including customer satisfaction, productivity and adherence • Responds to and resolves customer technical and non-technical inquiries and issues • Assists customers with installation and issue resolution in the moment • Assists customers with troubleshooting issues and offer accurate information in the moment • Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions • Maintains product knowledge through training and continuing education • Escalates more complex inquiries or complaints appropriately to specialized teams • Maintain Outlook email inbox, calendar, and tasks regularly • Other duties as assigned

🎯 Exigences

• High School Diploma or GED • 1 year experience in a customer service role or technical troubleshooting • Technical Aptitude: Ability to excel at technical tasks • Results Oriented: Achieves successful outcomes • Supportive: Provides encouragement to peers • Disciplined: Ability to reliably adhere to policy and process • Forward thinking: Continuous Improvement mindset • Ability to de-escalate: Conflict resolution skill set • Coachable: Open to learning and development • Responsibility: Accountability for honest and ethical conduct • Receptiveness: Open to receive information and its potential value • Empathy: The ability to express other experiences • Independent Initiative: Ability to think for themselves and act when necessary • Analytical Thinking: Ability to identify problems and solution • Communication: Excellent verbal and written communication skills

🏖️ Avantages

• Flexible to work overtime hours to meet customer & business need