Customer Support & Success Manager – Legal B2B Software, English & Polish Speaking

🕒 il y a 26 jours

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stp.one | Simplify Legal Work

Site WebLinkedInTous les Emplois

501 - 1000 employés

⚖️ Juridique

💼 Conseil

🤖 Intelligence artificielle

Legal • Consulting • Artificial Intelligence

stp. one est un fournisseur de premier plan de logiciels juridiques basés sur l'IA, conçus pour simplifier et améliorer le travail juridique pour les cabinets d'avocats, les administrateurs d'insolvabilité, les créanciers et les départements juridiques d'entreprise. La société propose une suite complète d'outils de productivité visant à rationaliser les processus juridiques tels que la gestion de dossiers, la gestion du cycle de vie des contrats et le traitement des insolvabilités. Avec des solutions comme le jumeau juridique numérique Legal Twin® et AI Smart Claims, stp. one augmente la productivité et l'efficacité, permettant aux professionnels du droit de se concentrer sur leur expertise principale. La plateforme offre également des outils de gestion documentaire, de vérification des conflits, de suivi du temps et de facturation, la rendant indispensable pour des opérations juridiques fluides.

Description

• Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo • Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases • Analyse customer requirements and translate them into practical solutions and recommendations • Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience • Deliver customer training sessions and support users in adopting and making the most of the solution • Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage • Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation • Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

🎯 Exigences

• 3+ years of experience in Customer Support, Customer Success, or SaaS software consulting • Strong troubleshooting and problem-solving skills in customer-facing environments • Technical affinity and confidence working with software solutions and system environments • Experience with CRM and support platforms (e.g. HubSpot, Dynamics, Jira, Zendesk) • Excellent communication skills and a strong customer-centric mindset • Ability to manage priorities independently while collaborating across teams • Fluent English and Polish language skills; German and/or Spanish are a plus • Legal Tech industry experience is an advantage

🏖️ Avantages

• Learning & Development budget • Employee referral bonus • Mobility: company bikeleasing, support in public transportation • Workation: up to 30 days per year within EU • Workplace glasses • Tax-free benefits • Events & Company celebrations (summer party, annual kick-off,..) • Flexible work models • English courses for all levels