Associate Manager, ProAssure Services

🕒 il y a 3 jours

🌽 Illinois, Michigan, +1 états de plus – Distant

infoinfo

💵 $102 600 - $222 300 / an

⏰ Temps Plein

🟡 Intermédiaire

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Stryker

Stryker

10 000+ employés

Fondée en 1941

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Stryker est un leader mondial dans la technologie médicale, offrant des produits et services innovants dans le secteur de la santé. Présente dans les Amériques, en Asie-Pacifique, en Europe, au Moyen-Orient et en Afrique, Stryker propose un large éventail de technologies médicales incluant des implants orthopédiques, des équipements chirurgicaux et des appareils hospitaliers avancés. L'entreprise s'engage à améliorer les résultats pour les patients et l'efficacité des soins de santé. Stryker continue d'étendre sa portée mondiale en offrant des solutions localisées pour répondre aux divers besoins de santé à travers le monde.

Description

• Guide, mentor, and lead a team of ProAssure Specialists • Hire, onboard, train, and continuously develop team members • Design, implement, maintain, and monitor customer-focused programs using Vocera solutions • Manage customer systems administration contracts and substitute as needed for on-site service continuity • Collaborate with technical account managers, clinical account managers, technical support, professional services, Sales, and Services teams • Create processes for consistency and knowledge sharing • Maintain customer relationships and ensure satisfactory service delivery and improved outcomes • Write, review, and deliver Statements of Work for prospective and renewing customers • Perform Vocera system administration, including database maintenance, solution operationalization, training, device management, and troubleshooting • Communicate with teams and customers through calls, site visits, and written reports

🎯 Exigences

• Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree • Minimum 6 years clinical or healthcare IT (HIT) industry experience • 2 years directly leading teams or demonstrated experience mentoring and/or coaching • US Citizenship required • Preferred: Demonstrated account management or customer success experience • Preferred: Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems

🏖️ Avantages

• Remote work flexibility • 30% travel compensation/role travel allowance not explicitly stated • Equal opportunity employment protections

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