Analytics Consultant

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏄 California, Colorado, +13 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💼 Consultant

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SuccessKPI

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

☁️ SaaS

🏢 Entreprise

💰 €33 000 000 Private Equity Round en 2022-01

Artificial Intelligence • SaaS • Enterprise

SuccessKPI est une plateforme d'analyse et d'action cloud native primée qui utilise l'IA et l'automatisation pour améliorer les expériences client, principalement dans les centres de contact. La plateforme offre une suite complète d'outils, incluant l'analyse vocale et textuelle, le suivi de la qualité, l'autonomisation des agents et la gestion des effectifs, visant à éliminer les obstacles rencontrés par les agents, les responsables, et les dirigeants de centres de contact. La plateforme de SuccessKPI permet des analyses et des actions en temps réel, favorisant les améliorations de l'expérience client grâce à une intelligence d'affaires accrue et à l'automatisation. Focalisée sur la sécurité et la conformité, SuccessKPI sert divers secteurs tels que le gouvernement, les services financiers, le commerce de détail, la santé, le voyage, l'hôtellerie et la technologie.

Description

• Leverage analytics tools to derive business insights • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. • Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations • Document best practices to increase our knowledge base

🎯 Exigences

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience • 4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role • Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) • Completion of 1+ AWS certification or related cloud experience, a plus • Strong analytical and logical problem-solving approach • Adaptable individual who can create structure in ambiguous or rapidly changing environments • Highly self-motivated and able to work independently as well as in a team environment • Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus. • CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect), a plus.

🏖️ Avantages

• Virtual Work opportunity • Opportunity to work and help shape a fast-growing company • Medical, Dental, and Vision Insurance • Stock Option Plan • Open Time Off • Paid parental leave for birth, adoption, and fostering • 11 paid Company holidays • 401k Savings Plan – with employer match • Basic Life Insurance provided at no cost to you • Accidental Death & Dismemberment Insurance coverage • Long Term Disability Insurance • Short Term Disability Insurance • Life-Work Balance • Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges. • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve