Senior Operations Advisor

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Surety

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2008

🔐 Sécurité

🔧 Matériel

👥 B2C

Security • Hardware • B2C

Surety est un fournisseur de solutions de sécurité pour maison intelligente en DIY et partenaire de services Alarm. com. L'entreprise vend des caméras professionnelles, des systèmes d'alarme et des équipements domotiques tout en offrant une surveillance basée sur le cloud et un support technique. La société se concentre sur des plans abordables sans contrat, des caméras avec intelligence artificielle (y compris des réponses de garde à distance en direct et des analyses de détection d'objets), et de larges intégrations pour maisons intelligentes (serrures, éclairages, thermostats, systèmes d'irrigation, détection d'inondation et plus) afin de fournir aux consommateurs un contrôle centralisé par application et une surveillance professionnelle sans technicien à domicile.

Description

• Supervise, mentor, educate and lead members of the bond operations team to ensure high quality and levels of service for surety programs. • Role to begin with one direct report but expectation is to grow the managerial duties in time. • Review bonds for quality control measurements. • Represent the company at various surety related functions. • Work as part of a team to manage the clients’ daily bond needs, including new and renewal requests. • Facilitate required information exchange between clients and underwriters to secure timely approvals, issuance and delivery of requested bonds. • Maintain and negotiate ongoing communications with clients, underwriters, agents and/or producers to ensure exceptional customer service. • Manage all administrative service delivery functions, including bond issuance, modifications, renewals, cancellations, invoicing and file and database management. • Assist in underwriting data collection and review for determining surety placement of new or transitioning business. • Work as part of a team to ensure high levels of customer service and quality of bond issuance. • Crosstrain and work closely with bond team, with emphasis on new business program placement or transitions, overseeing bond issuance and service.

🎯 Exigences

• Bachelor's degree • 5 plus years of prior experience in surety underwriting, risk management, or related field preferred. • Strong analytical skills with ability to collect, analyze, and interpret complex data. • Excellent problem-solving abilities and decision-making skills. • Ability to effectively multitask and manage competing priorities. • Excellent communication skills, both verbal and written, with the ability to effectively convey information to diverse stakeholders. • Proficiency in Microsoft Office Suite and relevant software applications. • Knowledge of surety bond regulations and industry standards is a plus. • Proficiency in contract review and analysis. • Willingness to travel domestically and internationally (intermittently) as needed. • Flexible mindset to adapt to potential changes in job responsibilities over time.

🏖️ Avantages

• Health, vision, and dental insurance • Life and AD&D insurance • Short-term and long-term disability insurance • Flexible Spending Account and Dependent Care Flexible Spending Account • 401(k) plan • Generous paid time off • Paid holidays • Paid Parental Leave • Hybrid work from home schedule • Flex Time • Headspace EAP