Director, Product Management – Expansion, Retention & Payments

🕒 il y a 8 jours

🏄 California, Colorado, +23 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $200 600 - $259 600 / an

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SurveyMonkey

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 B2B

SaaS • B2B

SurveyMonkey est une plateforme en ligne de sondages et de formulaires qui permet aux organisations et aux particuliers de créer, envoyer et analyser des enquêtes pour collecter des retours d'expérience et des insights. La plateforme propose plus de 500 modèles, la création d'enquêtes assistée par IA, un panel mondial de plus de 335 millions de répondants, des analyses et des intégrations, ainsi que des fonctionnalités de niveau entreprise pour des programmes d'enquêtes sécurisés et à grande échelle. Elle est utilisée dans divers domaines tels que l'expérience client, les retours d'expérience des employés, les études de marché, l'enregistrement d'événements, etc. L'entreprise se positionne comme une plateforme de SaaS/insights continus au service de plus de 260 000 organisations dans le monde.

Description

• Oversee our global payments platform, optimizing checkout conversion, subscription renewals, and fraud/risk management. • Drive the PLG strategy for self-service retention, account expansion, and seamlessly connecting high-value product users to our SME and Enterprise sales teams. • Manage and mentor a talented team of Product Managers and partner closely with cross-functional executives across Engineering, Finance, Sales, and Growth to drive SurveyMonkey’s revenue goals. • Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base. • Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels. • Drive Global Retention and own the end-to-end subscriber retention lifecycle. • Direct the roadmap for a scalable, compliant, and flexible global payments platform. • Oversee global fraud, chargeback prevention, and advanced risk mitigation strategies to protect revenue.

🎯 Exigences

• 7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role • Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines • Domain knowledge in Billing, Payments, and Monetization platforms • Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks • Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales • Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership.

🏖️ Avantages

• medical, dental, vision, life, and disability insurance • 401(k) retirement plan • flexible spending & health savings account • paid holidays • paid time off • employee assistance program • other company benefits