Associate, Customer Success

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $87 000 - $119 900 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🦅 Parrain de Visa H1B

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Symbotic

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2007

🤖 Intelligence artificielle

🔧 Matériel

🤝 B2B

Artificial Intelligence • Hardware • B2B

Symbotic est une entreprise d'automatisation industrielle qui propose une plateforme d'automatisation d'entrepôt de bout en bout, alimentée par l'intelligence artificielle. Cette plateforme combine des robots mobiles autonomes, une vision avancée et des capteurs, ainsi qu'un logiciel d'orchestration pour moderniser les chaînes d'approvisionnement. Son système intègre du matériel et des logiciels intelligents pour augmenter le débit, la précision et la densité de stockage au bénéfice des clients du commerce de détail, de l'alimentation, des produits de grande consommation (PGC) et du commerce de gros, résolvant ainsi les contraintes de main-d'œuvre et les inefficacités opérationnelles dans les opérations de distribution et de logistique.

Description

• Act as a trusted liaison between customers and internal Symbotic teams by leveraging knowledge of our automation systems, products, and services to support customer needs • Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans that optimize efficiency and reliability • Facilitate customer meetings, workshops, and reviews—both virtually and onsite—to drive alignment, gather feedback, and move cross-functional initiatives forward • Monitor and analyze system performance data, developing KPIs and reporting insights that support operational improvements • Identify opportunities for process optimization and participate in cross-functional initiatives that improve system performance and customer outcomes • Build strong relationships with customer stakeholders and internal teams to ensure alignment on goals, priorities, and system enhancements • Develop deep expertise in Symbotic’s automation platform—including system operations, maintenance, software, and controls architecture • Support customers throughout the lifecycle of their Symbotic system by applying best practices that enhance adoption, performance, and long-term value • Adapt quickly to evolving customer priorities, operational challenges, and business needs in a fast-paced environment

🎯 Exigences

• Bachelor’s degree in Business Administration, Industrial Engineering, or related field, or equivalent experience (Master’s degree preferred) • Minimum of 3 years of experience in customer success, account management, consulting, or another customer-facing role • Exposure to automation, robotics, industrial systems, supply chain, or operations environments preferred • Experience working with cross-functional teams to solve complex technical or operational challenges • Strong analytical skills with experience using data to drive decisions and performance improvements • Excellent communication and consulting skills with the ability to build trust with diverse stakeholders • Ability to thrive in fast-moving environments and adapt to evolving priorities • Advanced Excel and PowerPoint skills; proficiency with Word and Outlook

🏖️ Avantages

• medical • dental • vision • disability • 401K • PTO