Operations Coordinator

🕒 il y a 3 jours

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Synapticure Inc.

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11 - 50 employés

🏥 Santé

📡 Télécommunications

⚕️ Assurance santé

Healthcare • Telecommunications • Healthcare Insurance

Synapticure Inc. est une entreprise de santé spécialisée dans la fourniture de soins de télémédecine et de soutien expert pour les personnes atteintes de maladies neurodégénératives telles que la SLA, la maladie de Parkinson, la maladie d'Alzheimer et diverses formes de démence. Synapticure se concentre sur la fourniture de soins personnalisés en neurologie, en mouvement et neuromusculaire grâce à des programmes innovants tels que la CMS GUIDE, et propose des services incluant des tests génétiques proactifs, la coordination des soins, et l'accès aux essais cliniques et aux thérapies de pointe. Avec un accent sur le soutien des patients et des soignants, Synapticure garantit l'accès à des neurologues experts et à des navigateurs de soins personnalisés, offrant des services dans les 50 états. Fondée par Brian Wallach et Sandra Abrevaya, qui ont eux-mêmes une expérience personnelle avec la SLA, l'entreprise s'engage à révolutionner le système de soins pour les maladies neurodégénératives.

Description

• Source and evaluate new residential care community, respite care, and franchise partners • Coordinate partner onboarding by collecting documentation, credentialing materials, and compliance agreements • Maintain partner records, service areas, and operational updates in internal systems and the CMS Portal • Track contract renewals, amendments, and expirations • Serve as the primary daily contact for RCCs, respite vendors, and franchise locations • Manage daily referral workflows and escalate urgent or complex cases • Conduct partner outreach and check-ins to maintain engagement and monitor service standards • Collaborate with Care Navigation and partner organizations to troubleshoot barriers to care • Document partner interactions, operational issues, and follow-up actions • Collaborate with Care Navigation, Finance, and Technical teams on referral workflows and billing or payment queries • Draft, update, and maintain SOPs, workflow guides, and escalation pathways • Identify operational bottlenecks and suggest process improvements • Support new operational initiatives and system enhancements • Track referral volumes, turnaround times, utilization, and partner responsiveness • Prepare routine performance reports and basic dashboards for leadership • Review partner, operational, and billing data for accuracy, integrity, and compliance

🎯 Exigences

• 2–3+ years of experience in operations, healthcare operations, care coordination, vendor support, or network administration • Experience working with external partners, vendors, or providers; healthcare or social support setting preferred • Strong attention to detail and ability to manage multiple operational tasks simultaneously • Comfort working with Excel or Google Sheets, basic dashboards, and system portals • Strong written and verbal communication skills • Ability to work cross-functionally and manage daily tasks in a remote environment • Familiarity with respite care, residential care or skilled nursing care, home health, or caregiving services preferred • Familiarity with contract coordination, administrative compliance, or credentialing processes preferred • Must be able to work in the United States; Synapticure is unable to provide work visa sponsorship

🏖️ Avantages

• Work from anywhere in the 50 United States • Home office technology provided • Medical, dental, and vision insurance options for you and your family • 401(k) plan with employer matching • Short- and long-term disability insurance • Basic and supplemental life insurance • 15 vacation days • 5 sick days • 12 paid holidays • 2 floating holidays • Fully paid end-of-year company holiday break • Family-building and fertility services through Kindbody, where available, at a 20% discount • 24/7 mental health support via Health Advocate and Talkspace • 12 free on-demand mental health sessions per year • Access to One Medical • Occasional travel for team meetings or professional collaboration events