Commercial Operations Specialist

Emploi pas sur LinkedIn

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $73 400 - $110 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

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Tokio Marine HCC

Site WebLinkedInTous les Emplois

1001 - 5000 employés

📦 Logistique

💼 Conseil

✈️ Tourisme

Logistics • Consulting • Travel

Tokio Marine HCC est un groupe mondial d'assurance et de réassurance spécialisé qui souscrit plus de 100 catégories d'assurance spécialisée dans plus de 180 pays. L'entreprise offre une large gamme de produits commerciaux, y compris : accident et santé, aviation, responsabilité civile, cyber et technologie, énergie, marine, voyage, récolte et risque transactionnel, en servant les courtiers, les entreprises et les partenaires de programme. Avec de solides notations financières (AM Best A++ / Fitch AA- / S&P A+) et une base de primes de plusieurs milliards de dollars, Tokio Marine HCC combine expertise en souscription, gestion de programmes et services de gestion des sinistres dans le cadre du Groupe Tokio Marine.

Description

• Track committed opportunities from customer confirmation through executed agreement and operational handoff • Prepare and route approved quotes, order forms, agreements, amendments, and related commercial documents • Coordinate customer follow-up for signatures, required information, and outstanding documentation • Coordinate agreement redlines with internal legal resources and maintain version control • Document pricing, scope, commercial terms, approvals, and exceptions in the CRM and designated repositories • Identify stalled transactions, clarify next actions, and escalate blockers • Maintain the renewal calendar and initiate renewal workflows before contract expiration • Coordinate customer health, service scope, renewal strategy, and expansion opportunities with TAMs • Prepare and route renewal documents and track approval and signature status • Monitor renewal risks, unresolved customer requirements, and approaching deadlines • Transfer executed agreements and customer details accurately into onboarding, billing, licensing, and service-delivery workflows • Compare contracted license quantities with usage and deployment information • Investigate usage variances and coordinate supplemental agreements, amendments, and true-up documentation • Maintain records of quantity changes, effective dates, approvals, and downstream billing or licensing actions • Maintain accurate CRM opportunity, agreement, renewal, contract, and contact data • Produce reporting on deals, agreement status, renewals, overages, aging items, and commercial blockers • Support pipeline, renewal, and revenue forecasting through timely commercial data • Develop and maintain templates, checklists, standard operating procedures, and recurring workflows • Perform data-quality reviews and resolve incomplete records • Coordinate commercial next steps, owners, due dates, and status updates across teams • Support handoff from executed sale to customer onboarding • Participate in process improvement, reporting automation, and service-scaling initiatives • Support business controls, compliance, cost-effective execution, and risk identification

🎯 Exigences

• Minimum 4 year bachelor's degree in Business Administration, Finance, or a related discipline; or equivalent professional experience • 2 years of experience in commercial operations, sales operations, deal desk, renewals, contract administration, customer operations, or a related function • Experience maintaining customer, opportunity, contract, and renewal information in a CRM platform • Proficiency with Microsoft 365, spreadsheets, reporting, and business-process documentation • Strong written and verbal communication skills • Ability to manage multiple deadlines, maintain accurate records, and protect confidential information • Experience supporting managed services, SaaS, cybersecurity, insurance, technology, or another recurring-revenue business • Experience with renewals, usage-based or per-user licensing, overage management, and contract true-ups • Experience with CRM reporting, workflow automation, electronic-signature platforms, or contract-management systems • Experience coordinating with legal, finance, sales, customer success, and service-delivery teams • Familiarity with MDR, MSSP, cybersecurity, or technical service terminology

🏖️ Avantages

• Competitive salary and employee benefit package • Strong learning culture • Growth perspectives • 6% 401K match • 20 days of PTO and 2 Floating Days • Paid parental leave • An opportunity to love what you do