Director, Member Success, Academic

Emploi pas sur LinkedIn

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Consulting • HR Tech • Non-profit

Aidez votre organisation à but non lucratif à concrétiser ses missions et à honorer les promesses faites à ceux que vous servez. Imaginez... *Vous recrutez la personne idéale pour chaque poste vacant. *Vous avez enfin l'équipe qu'il vous faut pour avancer et mener à bien vos projets. *Vos processus sont efficaces et performants. *Vous lancez toutes ces initiatives en matière de talent dont vous parlez depuis des années. *Vous disposez d'une stratégie qui garantit le succès de votre organisation et de toutes les données nécessaires pour éclairer vos décisions. *Et votre organisation change véritablement des vies et des communautés entières, comme vous l'avez toujours envisagé. Telles sont les rêveries que nous concrétisons chez TalentED Advisors.

Description

• Serve as the primary relationship manager for a portfolio of member schools • Build trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams • Help schools maximize the value of E3n products and services • Understand member goals, priorities, and challenges and identify opportunities to strengthen engagement and long-term partnerships • Support onboarding and implementation of achievement assessments and related products and services • Guide schools in using assessment and student well-being tools, reporting platforms, and professional learning opportunities • Facilitate ongoing member conversations focused on adoption, utilization, and member success • Support Associate-to-Full membership growth and additional product utilization • Respond to member questions and support requests with internal teams • Help schools interpret assessment results and connect insights to instructional planning and student success • Coordinate with Product, Research, Professional Learning, and Platform teams to resolve questions and improve member experience • Monitor portfolio engagement, product utilization, member success, and retention • Gather and communicate member feedback, trends, challenges, and opportunities internally • Maintain accurate and timely Salesforce records documenting interactions, engagement, opportunities, and support activities • Collaborate across Membership, Product, Research, Professional Learning, Growth, and Platform teams • Contribute member insights to future products, services, research, and programming • Represent E3n at conferences, webinars, workshops, and member-facing events • Facilitate professional learning discussions focused on assessment, instructional improvement, and student success

🎯 Exigences

• Bachelor's degree or equivalent practical experience • 9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management • Experience working with schools, educators, or education-focused organizations • Experience within independent or private schools preferred • Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives preferred • Background in teaching, curriculum development and planning, academic leadership, or educational assessment preferred • Experience presenting to professional audiences or facilitating workshops for educators and school leaders preferred • Experience in independent school admissions or enrollment management is a plus • Ability to work fully remotely within the United States • Ability to travel approximately 25–30% periodically • Experience with Salesforce records and documentation

🏖️ Avantages

• Purpose-driven work supporting educators, school leaders, and families nationwide • Whole-person employee support emphasizing balance, trust, and belonging • Collaborative, thoughtful colleagues • Opportunities for growth and influence during organizational transformation • Values-driven, data-informed workplace • Periodic travel opportunities to conferences, member engagement events, and internal team gatherings

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