Service Delivery Manager

Emploi pas sur LinkedIn

🕒 il y a 26 jours

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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TD SYNNEX

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1980

🏢 Entreprise

☁️ SaaS

📡 Télécommunications

Enterprise • SaaS • Telecommunications

TD SYNNEX est un distributeur mondial de produits et de services informatiques, offrant une large gamme de solutions technologiques pour favoriser la transformation des entreprises. Ils proposent des solutions avancées dans les data centers, le cloud computing, l'IoT, le réseautage, la sécurité, et plus encore, à destination des entreprises et des marchés de la clientèle. Leurs offres incluent un assortiment unique de plus de 150 000 produits, couvrant les PC, les téléphones mobiles, les appareils électroniques grand public et d'autres dispositifs innovants. TD SYNNEX se spécialise également dans les solutions audiovisuelles professionnelles, la distribution de logiciels de conception via leur division Datech, et les composants informatiques avancés via leur division Global Computing Components. L'entreprise met l'accent sur la fourniture de solutions complètes grâce à leur vaste portefeuille et à leur expertise dans les infrastructures informatiques modernes, l'analyse et les technologies collaboratives.

Description

• Act as the primary point of contact and senior escalation for customer service delivery issues • Build and maintain strong, collaborative working relationships across all areas of the TD SYNNEX operational model • Monitor end-to-end processes between customers and TD SYNNEX to ensure compliance with SLAs and identify opportunities for continuous improvement • Lead effective communication with customers and internal stakeholders regarding process or system changes • Own SLA management, including: Collecting, analyzing, and presenting SLA performance reports • Proactively identifying risks and escalating service level issues, including resource constraints • Facilitate and lead operational reviews, including monthly performance calls and quarterly face-to-face reviews • Ensure operational processes are clearly defined, consistently followed by operations teams, regularly reviewed, and improved as needed • Support internal data systems to maintain data integrity and improve service delivery outcomes • Drive service excellence through process optimization and cross-functional collaboration

🎯 Exigences

• Proven ability to analyze and resolve complex issues in a timely and effective manner • Strong customer-facing and proactive account management skills • Excellent communication skills at all levels (verbal, written, and face-to-face) • Strong influencing and stakeholder management capabilities • Service delivery/ program management experience preferred • Ability to work independently with minimal supervision • Highly organized with strong time management skills and attention to detail • Demonstrated relationship-building skills with internal and external partners • Experience working with CRM systems • Solid understanding of Sales and Operations processes • Strong numerical skills and data-driven mindset • Process-driven, results-oriented, and adaptable to change • Advanced Excel skills required • Working knowledge of Microsoft Word and Outlook • Experience with SAP preferred but not required • ITIL Foundation certification desirable but not essential.

🏖️ Avantages

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.