Account Manager – SMB

🕒 il y a 1 jour

🏈 Alabama, Alaska, +11 états de plus – Distant

🏈 Alabama – Remote 🐻 Alaska – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $63 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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TeamSnap

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2009

☁️ SaaS

⚽ Sports

👥 B2C

💰 Debt Financing en 2022-12

SaaS • Sports • B2C

TeamSnap est une plateforme de gestion d'équipes et de clubs de premier plan, conçue pour connecter le monde des sports de jeunesse. Elle offre des outils aux clubs, ligues, organisateurs de tournois et associations pour gérer leurs opérations telles que la planification, la messagerie et les paiements. La plateforme est largement utilisée par les entraîneurs, les joueurs et les fans, et prend en charge plus de 100 sports et activités. Avec plus de 25 millions de clients satisfaits et 19 000 organisations sportives, TeamSnap met l'accent sur la facilité d'utilisation, en gagnant du temps pour les administrateurs et en améliorant l'expérience sportive des familles grâce à des fonctionnalités comme les contrôles de santé et le renforcement communautaire. La plateforme offre également des opportunités aux entreprises de toucher un public engagé, faisant de TeamSnap un leader dans les solutions de gestion sportive.

Description

• Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy • Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction standards • Handle escalations quickly and calmly — assess urgency, loop in the right internal stakeholders, communicate proactively with the customer, and see issues through to resolution • Follow established processes and playbooks for case management, renewal workflows, and migration support — and flag gaps or inefficiencies when you spot them • Identify patterns across cases and proactively surface recurring customer pain points, friction points, or product feedback to your manager and cross-functional teams • Support customers through the TeamSnap ONE migration by managing queue-based touchpoints, answering platform questions, and escalating blockers to the appropriate teams • You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.

🎯 Exigences

• Minimum 0-3 years in Customer Success, Account Management, or Support, preferably in a SaaS environment • Proven track record of managing a high-volume book of business or support queue with consistent results • Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits. • Sports industry experience (preferred)

🏖️ Avantages

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary) • 100% premium coverage of medical/dental/vision for you and your family • 401K to help you invest for the future • $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events • Generous home office allowance to set you up for success • TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter • A monthly stipend reimbursement for health & wellness and so much more!