
10 000+ employés
Fondée en 1978
📣 Marketing
📦 Logistique
🏥 Santé
Marketing • Logistics • Healthcare
description traduite de l'entreprise
🕒 il y a 4 jours
🏈 Alabama, Arizona, +32 états de plus – Distant
💵 $17 / heure
⏰ Temps Plein
🟢 Junior
🤑 Commercial
🚫👨🎓 Aucun diplôme requis
👻 Score fantôme 0%
🗣️🇺🇸🇬🇧 Anglais requis
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10 000+ employés
Fondée en 1978
📣 Marketing
📦 Logistique
🏥 Santé
Marketing • Logistics • Healthcare
description traduite de l'entreprise
• Handle inbound and outbound customer interactions professionally • Build rapport and identify customer needs through discovery techniques • Present and promote products, services, and membership benefits • Tailor recommendations to each customer's situation • Identify retention opportunities by educating members on benefits, services, and solutions • Apply consultative retention strategies to preserve memberships and strengthen customer loyalty • Resolve and de-escalate customer issues • Escalate interactions when necessary • Educate customers on plans, coverage options, features, and value-added services • Track call-related information for auditing and reporting • Participate in coaching sessions, sales training, team meetings, client calls, and continuous improvement initiatives • Meet or exceed sales, conversion, revenue, and customer satisfaction targets • Identify upselling and cross-selling opportunities • Process sales transactions, service enrollments, and payment arrangements accurately • Address questions, objections, and concerns with clear and persuasive offers and rebuttals • Upsell every call
• High School Diploma or equivalent • Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment • Proven ability to meet or exceed sales, conversion, or performance goals • Must be 18 years of age or older • Ability to type at least 25 words per minute • Strong communication, persuasion, negotiation, and relationship-building skills • Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions • Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques • Comfortable navigating multiple software applications, systems, and sales tools simultaneously • Comfortable with desktop computer systems and general knowledge of Windows-based systems • Internet connection with minimum 25 Mbps download, 10 Mbps upload, and ISP under 50ms • Dedicated workspace near router supporting hardwired Ethernet connection • Internet connection cannot be satellite, mobile data, P2P, or VPN • Proof of internet speed required • Customer service and sales experience preferred • College degree preferred but not required
• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture
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