Tech & Sales Representative

Emploi pas sur LinkedIn

🕒 il y a 6 jours

🌵 Arizona, Florida, +30 états de plus – Distant

infoinfo

💵 $17 / heure

⏰ Temps Plein

🟠 Senior

🔴 Expert

🤑 Commercial

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Teleperformance

Teleperformance

10 000+ employés

Fondée en 1978

📣 Marketing

📦 Logistique

🏥 Santé

Marketing • Logistics • Healthcare

description traduite de l'entreprise

Description

• Serve as a primary point of contact for clients through inbound and outbound communications • Provide frontline, first-level technical assistance to consumers • Support client-specific high-speed internet services and devices • Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues • Triage issues and apply appropriate resolution techniques • Resolve technical problems in a fast-paced, customer-facing environment • Demonstrate advanced product knowledge and resolve customer issues, ideally on the first call • Open and manage trouble tickets for user, data network, and operating system issues • Address technical problems promptly and complete assignments within expected timeframes • Follow work schedules, management directives, and company policies • Provide patient, courteous, and friendly customer service

🎯 Exigences

• Over 18 years of age • High school diploma or equivalent preferred • Comfort with desktop computer systems • Proven oral and written communication skills • Familiarity with personal computers, operating systems, software, and computer terminology • Demonstrated problem-solving skills • Ability to work independently and multitask • Ability to collaborate with team members, supervisors, and support departments • Strong listening, analytical, organizational, and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work within a structured schedule with a variety of shifts • Dedicated workspace near router for hardwired Ethernet connection • Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN • Proof of internet speed required

🏖️ Avantages

• Medical, vision, and dental benefits • Mental health and well-being resources • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture

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