
10 000+ employés
Fondée en 1978
📣 Marketing
📦 Logistique
🏥 Santé
Marketing • Logistics • Healthcare
description traduite de l'entreprise
🕒 il y a 6 jours
🌵 Arizona, Florida, +30 états de plus – Distant
💵 $17 / heure
⏰ Temps Plein
🟠 Senior
🔴 Expert
🤑 Commercial
👻 Score fantôme 0%
🗣️🇺🇸🇬🇧 Anglais requis
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10 000+ employés
Fondée en 1978
📣 Marketing
📦 Logistique
🏥 Santé
Marketing • Logistics • Healthcare
description traduite de l'entreprise
• Serve as a primary point of contact for clients through inbound and outbound communications • Provide frontline, first-level technical assistance to consumers • Support client-specific high-speed internet services and devices • Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues • Triage issues and apply appropriate resolution techniques • Resolve technical problems in a fast-paced, customer-facing environment • Demonstrate advanced product knowledge and resolve customer issues, ideally on the first call • Open and manage trouble tickets for user, data network, and operating system issues • Address technical problems promptly and complete assignments within expected timeframes • Follow work schedules, management directives, and company policies • Provide patient, courteous, and friendly customer service
• Over 18 years of age • High school diploma or equivalent preferred • Comfort with desktop computer systems • Proven oral and written communication skills • Familiarity with personal computers, operating systems, software, and computer terminology • Demonstrated problem-solving skills • Ability to work independently and multitask • Ability to collaborate with team members, supervisors, and support departments • Strong listening, analytical, organizational, and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work within a structured schedule with a variety of shifts • Dedicated workspace near router for hardwired Ethernet connection • Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN • Proof of internet speed required
• Medical, vision, and dental benefits • Mental health and well-being resources • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture
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🕒 il y a 7 jours
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🇺🇸 États-Unis – Télétravail
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💰 €1 200 000 Secondary Market - Redis en 2021-12
⏰ Temps Plein
🔴 Expert
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🗣️🇺🇸🇬🇧 Anglais requis