Account Manager

Emploi pas sur LinkedIn

🕒 il y a 8 jours

🐊 Florida – Distant

🐊 Florida – Remote

💵 $28 - $41 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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That Agency

Site WebLinkedInTous les Emplois

2 - 10 employés

Fondée en 2020

🎯 Recrutement

🤝 B2B

Recruitment • B2B

That Agency est une entreprise spécialisée dans le recrutement en informatique, basée à Crows Nest, NSW, Australie. That Agency aide les candidats en informatique, en contrat ou en CDI, à trouver des postes en adéquation avec leurs compétences et objectifs de carrière, et assiste les clients de divers secteurs à identifier rapidement des talents spécialisés en informatique tout en positionnant les marques employeurs. Leur expertise couvre les services de projets, l'infrastructure et le cloud, l'analyse de données, le développement logiciel, la sécurité numérique, les solutions packagées et l'architecture, la stratégie et la gouvernance. Ils offrent une inscription gratuite pour les candidats, insistent sur les relations clients à long terme et disposent de partenaires en acquisition de talents cumulant plus de 30 ans d'expérience sur le marché informatique australien.

Description

• Build and maintain strong, long-term relationships with clients • Serve as the primary point of contact for assigned accounts • Communicate project updates, performance results, and strategic recommendations clearly and consistently • Prepare and present monthly/quarterly reports and strategy updates via Zoom or in person • Identify upsell opportunities and areas for increased client investment • Collaborate with internal teams to scope and propose new initiatives • Monitor client retention and work to increase retainer value and duration • Understand client goals and help align services accordingly • Liaise between clients and cross-functional teams to ensure timely, accurate project delivery • Manage scopes, timelines, and budgets for ongoing initiatives • Support onboarding for new clients and ensure smooth transition into retainer services • Assist with escalations, challenges, or special requests as needed • Track and analyze account KPIs in collaboration with digital and analytics teams • Monitor key performance indicators like retention, campaign success, and upsell performance • Prepare performance summaries and present data-driven insights to clients regularly • Stay informed on trends in marketing, competitors, and emerging client needs • Support team members with research, documentation, or project alignment when needed • Contribute to internal process improvement by identifying inefficiencies or gaps

🎯 Exigences

• 3–5 years of account management or client services experience in a digital agency or marketing role • Excellent written and verbal communication and presentation skills • Strong organizational and multitasking skills • Experience managing multiple clients simultaneously • Confidence in interpreting digital performance metrics and campaign results • Detail-oriented and deadline-driven with a solution-focused mindset • Familiarity with digital marketing services (SEO, social, content, web development, etc.) • Experience with CRMs, analytics tools, and digital campaign reporting • Bachelor’s degree in marketing, business, or related field • HubSpot Client Success or Account Management certification

🏖️ Avantages

• Continued education via certifications, conferences, and training programs