Major Case Consultant, Specialized Claims

🕒 il y a 7 jours

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The Hanover Insurance Group

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1852

🛡️ Assurance

🤝 B2B

👥 B2C

🔥 Financement dans la dernière année

💰 €500 000 000 Post-IPO Debt - The Hanover Insurance Group en 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group est une compagnie d'assurance basée aux États-Unis qui propose des produits et services d'assurance pour les particuliers et les entreprises. Hanover offre des lignes individuelles telles que l’habitation, l’automobile, la moto, le parapluie (umbrella), les copropriétés, les locataires et des couvertures spécialisées (voitures de collection, embarcations, objets de valeur), ainsi que des produits d’affaires complets incluant les polices pour propriétaires d'entreprises, l’auto commerciale, l’indemnisation des travailleurs, la responsabilité de direction, le cyber, la responsabilité professionnelle, les biens, la caution et les couvertures spécifiques à certains secteurs comme la construction, la santé, les sciences de la vie, le commerce de détail et plus encore. L’entreprise soutient ses clients et agents avec des services de réclamation, des outils de gestion de polices, des ressources éducatives, des solutions de gestion des risques et un réseau de distribution d'agents/brokers. Hanover met l’accent sur le service clientèle, les ressources de préparation, la responsabilité sociale et le soutien aux agents.

Description

• Independently lead complex case investigations and negotiate high-value claims. • Analyze coverage, liability, and financial exposure, and demonstrate mastery in reserving strategy and financial acumen. • Manage litigation strategy and develop tailored resolution strategies in conjunction with top-flight defense counsel. • Serve as a subject matter expert (SME) across the claim organization to support the development of other claim professionals through direct mentoring and by modeling ideal adjusting techniques. • Evaluate training programs and recommend improvements. • Provide relevant reporting to underwriting and reinsurance and collaborate with underwriting, agents, vendors, and legal teams to improve policy language and refine underwriting risk selection. • Streamline workflows and correct inconsistencies. • Contribute to special projects. • Attend industry events and continuing education seminars to stay current on best practices. • Build and maintain strong relationships with business partners.

🎯 Exigences

• Bachelor’s degree preferred; equivalent experience accepted. JD preferred or equivalent legal/claims experience. Industry designations (e.g., CPCU, AIC) strongly preferred. • Extensive experience handling highly complex, high-value claims with significant legal, financial, and reputational exposure. • Recognized authority in negotiation and resolution of complex claims. • Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions. • Proven ability to manage litigation strategy and direct counsel. • Experience mentoring others and contributing to the development of claims handling standards. • Strong written and verbal communication skills combined with the ability to simplify complex information and handle sensitive issues with professionalism. • Ability to draft clear, factual, and objective work product without opinion. • Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups. • Highly organized with proven ability to manage complex workflows and competing priorities. • Strategic thinker with sound judgment and the ability to make informed decisions independently.