Operations & Service Coordinator

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🕒 il y a 6 jours

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The Hello Team

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2021

🏥 Santé

🛡️ Assurance

📦 Logistique

Healthcare • Insurance • Logistics

The Hello Team est un fournisseur B2B de solutions d'embauche offshore structurée et de gestion de main-d'œuvre. Ils recrutent, embauchent et gèrent des équipes dédiées nearshore et offshore dans plus de 30 pays, offrant des services de personnel à distance, des services BPO, des services de réponse téléphonique et la mise en place de centres d'appels avec un recrutement sur le terrain, une supervision opérationnelle basée aux États-Unis, de la formation et une gestion de la main-d'œuvre en temps réel. L'entreprise met l'accent sur la responsabilité, le suivi des performances et l'alignement culturel pour les clients dans les secteurs de la santé, de l'assurance, de l'immobilier, des services professionnels et d'autres secteurs.

Description

• Assist in managing daily company operations and workflow • Coordinate communication between customers, technicians, suppliers, and office staff • Improve operational processes and efficiency • Answer customer calls and gather service request details • Schedule service appointments • Provide customers with job status updates • Manage technician schedules and daily assignments • Support technicians with job-related issues • Ensure technicians have the necessary information and materials • Order materials and parts • Coordinate with suppliers • Assist with warranty-related parts and claims • Create and process invoices • Monitor completed jobs • Maintain accurate records in company systems • Perform billing and collections after the invoicing stage • Perform other duties related to the position as assigned

🎯 Exigences

• Proficient level of English (written and spoken) • Excellent communication and problem-solving skills • Previous operations or administrative management experience preferred • Previous experience in a Team Lead, or other leadership role preferred • Ability to manage multiple responsibilities independently • HVAC industry experience is a plus but not required • Strong sense of ownership, accountability, and problem-solving • Excellent organizational skills with the ability to manage people, schedules, and daily operations • Eagerness to grow into a key leadership role within the company • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment • Strong problem-solving skills with the ability to work independently • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Avantages

• 100% remote work • Full-time position with 40 hours weekly • Long-term opportunity • Great work environment with potential for growth