Solutions Engineer II

Emploi pas sur LinkedIn

🕒 il y a 18 jours

🇺🇸 États-Unis – Télétravail

💵 $135 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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The Hologram Company

Site WebLinkedInTous les Emplois

1 - 10 employés

🍽️ Alimentation et boissons

🏨 Hôtellerie

📣 Marketing

Food & Beverage • Hospitality • Marketing

The Hologram Company est un leader de l'industrie dans les stratégies innovantes de marketing musical alternatif, de services de développement d'artistes et de conseil créatif.

Description

• Own customer onboarding end to end, from SIM provisioning and device configuration through a live and stable production deployment • Diagnose and resolve SIM-, device-, and network-level connectivity issues throughout the deployment lifecycle • Handle L2 escalations and partner with engineering on systemic issues • Lead automation work by identifying and eliminating valuable manual processes • Improve and automate technical onboarding from SIM order intake through provisioning and connectivity setup • Automate account-health monitoring and alerting for the Account Management team • Maintain and expand internal tooling, including AI-driven support tooling, and related internal and external documentation • Advocate for customers by surfacing product gaps and technical pain points to product and engineering • Write runbooks and hand work off so Solutions Engineers can complete build tickets • Extend automation across SIM order intake, billing configuration and reconciliation, and renewal administration with Revenue Operations and the account team

🎯 Exigences

• 5+ years in a customer-facing technical role, including ownership of customer onboarding through to production • Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols such as TCP/IP, UDP, and MQTT • Experience with scripting languages such as Python or Ruby, SQL, and REST APIs • Track record of building automations or integrations against real operational workflows • Experience applying AI tooling to support, onboarding, or operational workflows • Strong written and verbal communication skills and ability to explain complex technical topics to non-technical audiences • Ability to quickly learn and adapt to new technologies and technical concepts • Ability to work independently across a wide range of technical problems and define approaches where no established process exists • Familiarity with Salesforce or a comparable CRM and record hygiene effects on downstream reporting (nice-to-have)

🏖️ Avantages

• New hire equity grant (RSUs) • Equity for all employees • Flexible health coverage (up to 100% employee, 95% dependents) • Unlimited PTO with 2 weeks mandatory • Monthly mental health days • 14 weeks paid parental leave • $1,000 hiring bonus • $250/month taxable Work-From-Home stipend • Life and disability insurance fully covered • 401(k) plan • Professional Development Fund after one year • Remote-first work environment