Data Operations Associate

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The Trevor Project

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1998

🏥 Santé

💼 Conseil

🤲 Charité

Healthcare • Consulting • Charity

The Trevor Project est l'organisation à but non lucratif leader en prévention du suicide et en intervention en cas de crise pour les jeunes LGBTQ+. Elle propose un soutien psychologique 24h/24 et 7j/7. L'organisation offre une gamme de services incluant le soutien en cas de crise, le plaidoyer, la recherche, le soutien par les pairs et l'éducation publique pour promouvoir le bien-être des jeunes LGBTQ+. The Trevor Project mène des recherches pour informer les décideurs politiques, soutient une communauté internationale via TrevorSpace et éduque les alliés et les éducateurs sur les besoins des jeunes LGBTQ+. Elle s'engage auprès de la communauté à travers des partenariats, des opportunités de bénévolat et des initiatives de collecte de fonds, visant à créer un environnement favorable pour les jeunes LGBTQ+ partout dans le monde.

Description

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy. • Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation. • Be the main point of contact for data requests from the advancement team and channel leaders. • Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems. • Handle duplicate merges, regular data updates and answering basic system questions. • Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows. • Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams. • Work closely with revenue teams and marketing and content on all systems support. • Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards. • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging

🎯 Exigences

• Proficiency in: Administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics). • Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation. • Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems. • Spoken and written English • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

🏖️ Avantages

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays to rest and recharge • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii with provided technology, a home office setup reimbursement, and a monthly internet reimbursement