Senior Account Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of The Growth Partner

The Growth Partner

11 - 50 employés

Fondée en 2022

📣 Marketing

📦 Logistique

🏥 Santé

Marketing • Logistics • Healthcare

The Growth Partner est une entreprise dédiée à aider les entrepreneurs à construire et développer avec succès des entreprises alimentées par l'IA. Ils proposent un système éprouvé qui simplifie le processus de lancement et de croissance des entreprises d'IA, offrant une collaboration individuelle et des conseils à plus de 1 200 clients. Grâce à leurs stratégies, les clients ont rapporté des revenus significatifs, atteignant en moyenne 18 105 € par mois, car l'entreprise se concentre sur la rationalisation des opérations commerciales avec les technologies de l'IA pour améliorer l'efficacité et la rentabilité.

Description

• Own a portfolio of active clients across onboarding, growth, scale, and at-risk stages • Run growth workshops, intro calls, regular check-ins, and quick syncs • Manage client expectations and reset them when needed without overpromising • Diagnose whether client performance issues stem from the offer, funnel, sales process, execution, or upstream factors • Understand funnel and campaign mechanics, including Meta ads, cold email, B2B book-a-call, and DFY websites • Confirm delivery matches client contracts and guarantees and flag mismatches • Read client contracts and explain payment flows accurately • Identify early escalation signals and act through structured escalations • De-escalate frustrated clients and determine retention or cancellation paths • Audit inherited accounts for status, contract, delivery stage, and risk level • Identify and position appropriate upsell opportunities • Log every client interaction, decision, and next step in Athena and Slack • Collaborate with customer success, delivery, and onboarding teams • Help clients progress toward milestones and commercial results

🎯 Exigences

• 4+ years in a client-facing account management, CSM, or business consulting role with direct responsibility for client outcomes • Experience consulting business owners on starting, growing, or scaling a business • Understanding of B2B lead generation mechanics, including Meta ads, cold email campaigns, and funnels • Ability to diagnose conversion problems and discuss them with clients • Comfort navigating client money conversations, reading specific contracts, understanding payment flows, and providing accurate answers under pressure • Ability to manage difficult client conversations with composure • Solution-oriented approach to problems • Confidence on camera and on calls • Experience in a startup, agency, or fast-moving environment • Comfort with AI tools and willingness to find and test tools independently • Ability to manage time, portfolio, and follow-ups independently

🏖️ Avantages

• Direct access to founders from day one • Strong growth path, with strong performers promoted from month three • Exposure to AI-led systems and tools • Base plus performance bonus plus upsell commission • Autonomy and ownership over portfolio, time, and client relationships • No micromanagement or hand-holding • High-performance, remote-first team environment

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