Field Applications Manager – HLA, Transplant Diagnostics

🕒 il y a 4 jours

🌐 Allemagne, Autriche, +1 autres pays – Distant

🇩🇪 Allemagne – Télétravail 🇦🇹 Autriche – Télétravail 🇨🇭 Suisse – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Thermo Fisher Scientific

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10 000+ employés

Fondée en 1956

🏥 Santé

📦 Logistique

🏭 Fabrication

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific est le leader mondial dans le service aux sciences, avec un chiffre d'affaires annuel de plus de 40 milliards de dollars. Leur mission est de permettre à leurs clients de rendre le monde plus sain, plus propre et plus sûr en soutenant la recherche en sciences de la vie, en résolvant des défis analytiques complexes, en augmentant la productivité des laboratoires et en améliorant la santé des patients grâce aux diagnostics et au développement de thérapies révolutionnaires. Avec une équipe mondiale, ils offrent des technologies innovantes et des services pharmaceutiques à travers des marques telles que Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon et PPD.

Description

• Lead and develop a team of four field-based Field Application Scientists. • Provide hands-on customer support while ensuring strong field coverage, technical excellence and a consistent customer experience. • Coach and develop the FAS team through one-to-ones, performance discussions, feedback and career development. • Plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops and other field activities. • Align FAS support with strategic accounts, key opportunities, channel partners and regional priorities. • Coordinate responses to critical or complex customer issues with technical, product support, field service, R&D and other teams. • Support consistent FAS processes, including pre-visit preparation, post-visit follow-up, Trip Reports, Customer Inquiry documentation and escalation of unresolved issues. • Own team onboarding, training and competency development for legacy products and new product introductions. • Monitor workload, field coverage, responsiveness and customer outcomes to improve team effectiveness. • Deliver product demonstrations, customer and channel-partner training, installation support and product troubleshooting, particularly in the DACH / German-speaking region. • Develop experimental troubleshooting plans and collaborate on Customer Inquiries. • Facilitate technical workshops and training programs, and contribute to webinars, video tutorials and other customer training materials. • Coordinate customer visits with Sales Consultants, channel partners and Regional Commercial Managers. • Communicate customer feedback, unmet needs and product observations to internal teams. • Maintain field activity and Customer Inquiry records, and communicate visit outcomes and follow-up actions. • Represent TDX at HLA conferences, trade shows and customer events, including technical or promotional presentations. • Contribute field input to NPI projects, product documentation, instructions for use and other customer-facing materials. • Follow applicable quality, regulatory, safety, travel and business policies. • Travel approximately 70% or more across the DACH region and broader EMEA territory.

🎯 Exigences

• A bachelor’s degree or higher from an accredited institution in the biological or chemical sciences. • At least seven years of experience in an HLA laboratory, Field Application Scientist role, or related HLA / transplantation environment. • Demonstrated people leadership, coaching and performance management experience. • Direct experience and practical knowledge of TDX Antibody Detection and/or Molecular Typing products is required. • Knowledge of transplantation / HLA laboratory workflows, technical applications and customer requirements. • Practical experience with field-based customer training, product demonstrations, installation support and structured troubleshooting. • Ability to create and facilitate technical programs for small and large audiences, adapting complex scientific topics to different levels of familiarity. • Ability to schedule and complete customer or channel-partner visits on short notice and prioritize competing customer requirements. • Sound independent judgment in customer support, team prioritization, escalation and resource allocation. • Ability to collaborate across Commercial, Product Support, Field Service, Marketing, R&D, Product Management and other functions. • Effective written and verbal communication with employees, management, customers, channel partners and third parties. • Fluent written and spoken German and English; additional European languages are an advantage. • Proficiency with Microsoft Office, particularly Word, Excel and PowerPoint. • Ability to travel extensively and work effectively in a highly field-based role while supporting a dispersed team. • Comfortable and effective working from a home-based office and in customer laboratory environments. • Occasional lifting of office and/or laboratory equipment up to approximately 23 kg (50 lbs.) may be required, subject to local requirements.

🏖️ Avantages

• Competitive remuneration • Annual incentive plan bonus • Healthcare • Range of employee benefits • Outstanding career and development prospects • Exciting company culture centered on integrity, intensity, involvement, and innovation

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