Senior Client Executive, GAM

Emploi pas sur LinkedIn

🕒 il y a 19 jours

🗽 New York, Minnesota, +1 états de plus – Distant

🗽 New York – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $147 000 - $273 000 / an

⏰ Temps Plein

🟠 Senior

🧑‍💼 Ingénieur d'affaires

🦅 Parrain de Visa H1B

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Thomson Reuters

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2008

💼 Conseil

⚖️ Juridique

🛡️ Assurance

Consulting • Legal • Insurance

Thomson Reuters est une entreprise mondiale de contenu et de technologie qui fournit aux professionnels des solutions fiables et précises dans les secteurs juridiques, fiscaux et comptables, du commerce international et de la gestion des risques. L'entreprise propose une gamme de produits incluant des outils de recherche juridique, des logiciels de préparation fiscale, des solutions de conformité et de régulation, ainsi que des services média tels que Reuters pour les nouvelles mondiales. Avec des investissements significatifs dans l'IA générative, Thomson Reuters continue d'innover pour aider les professionnels à optimiser leurs flux de travail et améliorer leur prise de décision. Leurs plateformes desservent diverses industries telles que les cabinets d'avocats, les entreprises, les professionnels de la fiscalité, et les organisations médiatiques, en fournissant des outils essentiels qui combinent une technologie puissante avec un contenu d'expert approfondi.

Description

• Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups. • Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention. • Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value. • Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales. • Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs. • Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success. • Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives. • Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence. • Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders. • Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges. • Mentor less tenured team members through coaching, knowledge sharing, and best-practice development. • Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.

🎯 Exigences

• Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related field. • Juris Doctorate strongly preferred. • 8–12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or a related customer-facing role within a SaaS or technology environment. • Demonstrated success managing complex customer relationships, retention motions, and post-sale commercial engagements. • Experience working within a matrixed global organization supporting strategic enterprise customers. • Experience with enterprise software deployments, adoption programs, and customer value realization initiatives. • Strong business acumen, executive communication skills, and ability to influence across diverse stakeholder groups. • Travel as needed.

🏖️ Avantages

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. • Our flexible work arrangements include work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. • Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Comprehensive benefit plans include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. • Employees are offered two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Additional benefits include optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.