Account Manager

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Toptal

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2010

🤝 B2B

🎯 Recrutement

🏪 Place de marché

💰 Seed Round en 2012-06

B2B • Recruitment • Marketplace

Toptal est un réseau exclusif réunissant les meilleurs freelances au monde — développeurs logiciels, designers, experts marketing et finance, product managers et chefs de projet. L’entreprise permet aux organisations d’accéder à des professionnels hautement qualifiés pour mener à bien leurs projets les plus stratégiques. Les solutions Toptal offrent la possibilité de recruter rapidement et avec flexibilité des talents d’exception pour une variété de rôles, notamment développeurs, designers et experts finance, entre autres. Ces professionnels sont rigoureusement évalués et sélectionnés afin de garantir un niveau de qualité élevé et un excellent taux de réussite essai-vers-embauche de 98 %. Dotée d’une présence mondiale et d’un fort accent sur les compétences de pointe telles que la blockchain et l’IA, Toptal façonne l’avenir du travail à la demande. Les entreprises s’appuient sur Toptal pour accéder à des freelances hautement qualifiés dans de nombreux secteurs, afin de constituer rapidement et efficacement des équipes remarquables, en adéquation avec les besoins de leurs projets.

Description

• Own the growth, retention and success of a diverse portfolio of SMB accounts serving as a dedicated advisor and primary point of contact. • Develop and execute proactive account plans that align client business goals with Toptal’s talent solutions. • Conduct regular, insight-driven check-ins with clients to gather feedback, assess health, and uncover new business challenges. • Identify and qualify expansion opportunities across different business units. • Provide ongoing guidance throughout the project lifecycle and address concerns with a client-first mindset. • Partner with Talent Operations and Delivery teams to resolve escalations and ensure the successful execution of client engagements. • Maintain rigorous Salesforce (SFDC) hygiene, ensuring pipeline accuracy, contact management, and diligent tracking. • Stay current on industry trends and emerging technologies to provide clients with best-practice recommendations. • Drive mutually beneficial growth by positioning Toptal’s expertise as a solution for client-side bottlenecks. • Achieve “Trusted Advisor” status with your clients, evidenced by high retention rates and a consistent pipeline of new opportunities.

🎯 Exigences

• Bachelor’s degree is required. • 3+ years of experience in an Account Management role with a demonstrated history of overachieving revenue-based quotas and showcasing a profound understanding of client needs and fostering positive relationships. • 1+ years of experience in a software consulting or tech sales role, demonstrating proficiency in navigating the software project management life cycle. • Comprehensive ability to translate client business objectives into strategic solutions and actionable project scopes that demonstrate Toptal’s value. • Client-Centric. Be driven to build strong relationships and be committed to the client’s success. • Growth mindset. Consistently looking to learn, grow and improve skills. • Proactive. You are a self-starter who believes in extreme ownership. • Critical thinker. Have the ability to think critically about a client’s technical and operational bottlenecks. • Competitive. Competitive with yourself to be a better version than you were yesterday. • Commitment to the disciplined, consistent account management and process adherence day to day needed to execute account strategies and long-term growth. • Optimistic and ambitious in the face of change. • Collaborative. Nothing we do is done in isolation. • Self-motivated, quick-thinking, with the ability to thrive in a fast-paced work environment. • Outstanding written and verbal communication skills. • Regular or periodic travel to meet and engage with Toptal clients and customers.

🏖️ Avantages

• Participation in a 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Access to flexible spending, dependent care, and health savings accounts • Access to telehealth virtual doctors • An employee assistance program • Flexible paid time off