Customer Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 9 mois

🇺🇸 États-Unis – Télétravail

⏱ Temps Partiel

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Tovala

Site WebLinkedInTous les Emplois

201 - 500 employés

🛍️ eCommerce

🛒 Commerce de détail

☁️ SaaS

💰 Series C en 2022-08

eCommerce • Retail • SaaS

Tovala est une entreprise de services de repas spécialisée dans la livraison de repas frais, majoritairement préparés, directement à votre porte, conçus pour être cuisinés sans effort dans leur unique Four Intelligent Tovala. Le service vise à rendre la préparation des repas sans stress en fournissant des repas qui peuvent être prêts en environ 20 minutes avec un minimum de préparation, en utilisant un système de lecture de QR code qui automatise le processus de cuisson. Tovala propose une gamme de plans de repas flexibles pour répondre à différents plannings et besoins alimentaires, garantissant des repas de qualité restaurant à domicile avec peu de nettoyage nécessaire.

Description

• Work with the Customer Support Team to help customers from ordering to cooking and troubleshoot issues • Greet incoming chats, calls, and emails and ensure timely, appropriate, and fun responses • Provide support above and beyond, adding surprise and delight to interactions • Provide insights to improve products and services • Option to work remotely two or three days per week during peak mid-November to end of year • Provide support during shifts between 9:00am to 9:00 pm CT, including weekends • Monitor and respond to email inquiries • Answer questions and resolve issues in real-time via online chat • Answer calls and phone customers to provide live support when necessary • Provide Tech Support help when troubleshooting the oven or App • Educate customers around all aspects of our service and product • Use Zendesk and other CRM software to maintain records of customer interactions • Document common trends and update customer-facing product manuals and assets • Share perspective on trending topics to business and engineering teams to improve product and services • Maintain high customer satisfaction • Have fun and make customers feel part of the Tovala family

🎯 Exigences

• You constructively provide solutions via written communication that display empathy & active listening to customer issues • You love to listen to customer problems and don’t quit until you’ve found the best solution. • You’re passionate about handling complex issues. • You get excited in challenging situations, finding new ways to solve problems • You believe that the team is your best asset for being your best each day • Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience • You are able to collaborate & bring ideas to a team setting while being productive independently in a remote setting • You love the excitement and challenge of working for a startup • You are available to work extended business hours and weekend shifts • You are able to start on or around mid November 2025 and work through the end of December 2025 • Bonus: experience with Zendesk, Slack or similar support tools.

🏖️ Avantages

• Tovala uses market data, geography, and placement of internal employees to determine appropriate hourly rate. • This position has the potential to become full time after the end of the year.