Customer Service

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🌲 Oregon – Distant

info

💵 $32 000 - $78 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

💝 Support Client

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Travel by Tilly

Travel by Tilly

1 - 10 employés

Fondée en 2020

👥 B2C

☁️ SaaS

B2C • Travel • SaaS

Travel by Tilly est une agence de voyages familiale, à domicile, fondée en février 2020 par Crista et Ben. Elle est spécialisée dans la planification et la réservation de forfaits vacances, croisières, voyages familiaux, escapades Disney, complexes tout compris Sandals/Beaches et escapades à Hawaï. Elle offre une planification de voyage personnalisée et sans stress, avec des partenariats directs pour obtenir des offres, gérer les hébergements et les excursions, et garantir la satisfaction des clients. L'agence met l'accent sur l'expérience de voyage en famille et un service sur mesure pour une gamme de voyageurs de loisirs.

Description

• Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options. • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets. • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing. • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience. • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests. • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations. • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

🎯 Exigences

• Must be 18 years of age or older. • Prior experience in travel planning, hospitality, or customer service is helpful but not required. • Strong attention to detail and excellent organizational skills. • Confident communicator with problem-solving abilities. • Comfortable working remotely and managing tasks independently. • Passionate about travel and creating memorable experiences for others.

🏖️ Avantages

• Flexible, remote work schedule. • Access to professional training, industry tools, and travel resources. • Opportunities for personal travel discounts. • Supportive, collaborative, and growth-focused team environment.

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