Customer Service Representative

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🕒 il y a 28 jours

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Treant

Site WebLinkedInTous les Emplois

5001 - 10000 employés

⚕️ Assurance santé

🧘 Bien-être

Healthcare Insurance • Healthcare • Wellness

Treant est une organisation de santé qui offre des services médicaux complets à travers les différentes étapes de la vie, allant des soins prénataux au soutien en fin de vie. Opérant dans 21 sites à Drenthe et au sud-est de Groningen, Treant met l'accent sur les soins centrés sur le patient, proposant des traitements, des services de soins infirmiers et de réhabilitation ainsi que des installations spécialisées pour les personnes âgées. Leur mission est de fournir des soins de cœur, en garantissant un accès aux soins adapté aux besoins de la communauté.

Description

• Handle customer inquiries via phone and email with professionalism and care. • Provide accurate information about products, rental agreements, services, and pricing. • Assist customers in selecting the most appropriate mobility aids based on their needs. • Process rental agreements, sales transactions, and service requests efficiently. • Coordinate with the logistics team to ensure timely delivery and setup of mobility aids. • Resolve customer complaints and issues promptly, ensuring customer satisfaction. • Maintain detailed records of customer interactions, transactions, and feedback. • Collaborate with the sales and technical teams to enhance product offerings and service delivery. • Participate in training sessions to stay updated on new products, services, and policy changes

🎯 Exigences

• Should have a freelancing or full remote work experience. • Must be available to work on weekends • High school diploma or equivalent; further education or certification in customer service or related field is a plus. • Proven experience as a customer service representative, ideally in a similar industry. • Strong communication and interpersonal skills, with the ability to interact positively with a diverse range of individuals. • Excellent problem-solving skills and the ability to handle stressful situations calmly. • Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous. • Fluent in English; additional European language skills are highly beneficial due to our diverse customer base.

🏖️ Avantages

• Opportunities for growth and advancement • Competitive compensation package, including Maxicare HMO