Customer Success Manager, Customer Relations

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Treering

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2010

📚 Éducation

☁️ SaaS

Education • SaaS

Treering est une plateforme en ligne de création et d'impression d'albums de fin d'année qui aide les écoles à concevoir, personnaliser, vendre et distribuer leurs albums de fin d'année. L'entreprise propose un éditeur en ligne convivial avec des modèles conçus par des professionnels, le support des portraits et l'importation sociale/photo, des inserts personnalisés de deux pages par élève, des fonctionnalités de signature électronique, une gestion des ventes et des expéditions, ainsi qu'un support client. Treering offre des commandes flexibles sans contrat et imprime des livres de haute qualité, issus de sources durables, pour les écoles et organisations de la maternelle à la terminale.

Description

• Build and maintain strong relationships with customers, acting as their main point of contact during the contract period. • Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges. • Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services. • Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions. • Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services. • Communicate effectively with customers about product updates, new features, and best practices. • Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period. • Document and report on customer feedback, challenges, and successes to the leadership team. • Proficiency with CRM software and customer support tools.

🎯 Exigences

• 2-3 years of experience in Customer Success, Account Management, or a related field. • Strong communication and relationship-building skills. • Ability to manage multiple customer accounts and prioritize tasks efficiently. • Problem-solving mindset with a proactive approach to addressing customer needs. • Experience working with software, SaaS, or tech-related companies is a plus. • Excellent teamwork and collaboration skills with the ability to work cross-functionally. • Flexibility and adaptability to work in a fast-paced, evolving environment. • Proficiency with CRM software and customer support tools.

🏖️ Avantages

• Gain valuable experience working with a dynamic team in a fast-growing company. • Flexible remote work environment. • Opportunity to make a significant impact on customer satisfaction and retention.