Client Relationship Manager

🕒 il y a 6 jours

🌶️ New Mexico – Distant

🌶️ New Mexico – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

TriCore Reference Laboratories

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1998

🤝 B2B

👥 B2C

🔬 Science

B2B • B2C • Science

TriCore Reference Laboratories est un laboratoire clinique indépendant et à but non lucratif, dont le siège se trouve à Albuquerque, Nouveau-Mexique, offrant des tests diagnostiques, des services de pathologie et une gestion de laboratoire dans tout l'État. L'organisation exploite un laboratoire central, plus de 40 centres de prélèvement, un institut de recherche et une biobanque, proposant des services comprenant les tests au point de soin, les services de laboratoire central, les essais sur dispositifs, les consultations en pathologie et les tests directs aux consommateurs. TriCore dessert les patients, les prestataires de soins de santé et les hôpitaux, et publie des tableaux de bord et des analyses en santé publique pour soutenir la surveillance de la santé communautaire.

Description

• Service and monitor customer accounts with a high degree of professionalism • Retain client accounts and prospect for new business within assigned territory • Build and maintain internal and external client relationships • Coordinate communication within all departments of TriCore as it relates to servicing customers • Provide ongoing service and problem solving to customer base • Promote and maintain a positive image of the laboratory within the community • Provide customer training as needed • Establish, build, monitor and retain relationships with our customers • Monitor and assist in ensuring customer accounts are appropriately built • Support customer related client billing initiatives to ensure they are correct and current • Document and resolve customer issues, assist with new client account monitoring and monitor, identify, and resolve all service issues • Prepare and submit proposals for new accounts as necessary and consistent with pricing policy and review procedure • Manage requirements within and including the Laboratory Service Agreement contracts • Use a high degree of independent judgment when solving problems and assisting customers • Address customers concerns with the goal of increasing satisfaction • Provide training to customers on problem trends, in completing requisitions, contacting TriCore reading reports and invoices, connectivity solutions, and courier services for sponsor clients • Attend, participate, and/or facilitate meetings as requested by TriCore • Assist in developing appropriate marketing tools, as needed • Install and troubleshoot TriCore Portal, TriCore Direct and printers • Check client centrifuges according to procedure • Disseminate information to customers and employees as appropriate • Maintain and record in Sales Force • Provide feedback to Marketing and Tech Support, TriCore Operations in developing effective and professional sales and training materials for capabilities and services

🎯 Exigences

• Associates degree (or equivalent industrial experience) in related field • Three (3) years relevant experience OR equivalent combination of education and experience equal to five (5) years experience • Must be willing to travel as required (up to 75% of the time) • Must work in the field a minimum of four days per week • A grade of good on the alphanumeric typing test (4000-5,999 key strokes)

🏖️ Avantages

• medical, dental, vision and life insurances • 401(k) retirement plan with employer matching • PTO • paid holidays • opportunities for continuous learning • education assistance • wellness programs • career advancement • ability to share in our genuine commitment to the health of our communities