Client Relationship Manager

🕒 il y a 2 jours

🌶️ New Mexico – Distant

🌶️ New Mexico – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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TriCore Reference Laboratories

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1998

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

TriCore Reference Laboratories est un laboratoire clinique indépendant et à but non lucratif, dont le siège se trouve à Albuquerque, Nouveau-Mexique, offrant des tests diagnostiques, des services de pathologie et une gestion de laboratoire dans tout l'État. L'organisation exploite un laboratoire central, plus de 40 centres de prélèvement, un institut de recherche et une biobanque, proposant des services comprenant les tests au point de soin, les services de laboratoire central, les essais sur dispositifs, les consultations en pathologie et les tests directs aux consommateurs. TriCore dessert les patients, les prestataires de soins de santé et les hôpitaux, et publie des tableaux de bord et des analyses en santé publique pour soutenir la surveillance de la santé communautaire.

Description

• Service and monitor customer accounts with professionalism • Retain client accounts and prospect for new business within an assigned territory • Build and maintain internal and external client relationships • Coordinate customer-service communication across TriCore departments • Provide ongoing customer service and problem solving • Promote and maintain a positive laboratory image within the community • Provide customer training as needed • Establish, monitor, and retain customer relationships and account structures • Support customer billing initiatives • Document and resolve customer and service issues • Meet assigned customers according to the monthly call cycle • Grow healthcare accounts to meet or exceed organizational sales objectives • Prepare proposals for new accounts • Manage requirements in Laboratory Service Agreement contracts • Address customer concerns to increase satisfaction • Train customers on requisitions, reports, invoices, connectivity solutions, courier services, OSHA, and phlebotomy when appropriate • Attend, participate in, or facilitate meetings • Assist with developing marketing tools • Install and troubleshoot TriCore Portal, TriCore Direct, and printers • Assist with supplies, requisition forms, courier services, and customer training • Analyze workflows and implement or install outreach connectivity solutions • Identify and communicate system or operational problems • Coordinate hardware and peripheral-equipment solutions • Support connectivity installations by coordinating client and analyst schedules • Check client centrifuges and complete account paperwork • Disseminate information to customers and employees • Maintain records in Salesforce • Maintain technical knowledge of testing, testing changes, and M.D. specialties • Submit mandatory weekly and monthly reports • Provide feedback to Marketing, Tech Support, and Operations on sales and training materials

🎯 Exigences

• Requires travel • High degree of professionalism and independent judgment when solving problems and assisting customers • Ability to establish, build, monitor, and retain customer relationships • Ability to prospect for new healthcare business and grow accounts • Ability to coordinate communication across departments and with clients • Ability to document and resolve customer and service issues • Ability to prepare account proposals consistent with pricing policies and review procedures • Ability to manage Laboratory Service Agreement requirements • Ability to provide customer training and consulting • Ability to install and troubleshoot TriCore Portal, TriCore Direct, and printers • Ability to analyze client workflows and recommend outreach connectivity solutions • Ability to identify system or operational problems • Ability to coordinate hardware and peripheral-equipment solutions • Maintain expertise in Antrim, Rhodes, Sunquest, PowerPath, Salesforce, Epic, Cerner, and Liberty • Ability to check client centrifuges according to procedure • Maintain technical knowledge of laboratory testing, testing changes, and M.D. specialties • Ability to prepare required weekly and monthly reports