Payment Operations Manager

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TrueML

Site WebLinkedInTous les Emplois

51 - 200 employés

💳 Fintech

💸 Finance

👥 B2C

Fintech • Finance • B2C

TrueML est une entreprise de premier plan dans le secteur des fintechs, reconnue pour ses solutions innovantes qui privilégient l'expérience client dans l'industrie des services financiers. L'entreprise, avec sa famille de sociétés telles que TrueAccord, se concentre sur le développement de plateformes et de produits de communication intelligents et digital-first qui révolutionnent l'expérience des consommateurs dans la gestion de leur santé financière. TrueML s'appuie sur l'expertise d'une équipe dynamique de data scientists, d'experts en services financiers et de spécialistes de l'expérience client pour créer une technologie qui surmonte les obstacles au bien-être financier des consommateurs, assurant l'inclusivité et l'accessibilité dans les systèmes financiers. Fondée en 2013 par Ohad Samet, TrueML continue de perturber les services financiers traditionnels en les rendant plus conviviaux et efficaces pour les consommateurs.

Description

• Own the comprehensive strategy for the end-to-end payment lifecycle across all current and future channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers) • Take ownership of team growth, initially managing and mentoring one direct report, with the opportunity to scale the function as the company expands • Proactively architect payment flows to eliminate operational bottlenecks, championing automation projects that improve processing speeds, maximize authorization rates, and aggressively reduce operational costs • Act as the primary relationship lead and escalation point for third-party payment providers, processors, acquiring banks, and payment gateways, negotiating operational terms to support business goals • Establish advanced monitoring frameworks to catch system anomalies, rapidly troubleshooting high-priority operational incidents in lockstep with Engineering and Finance leaders • Design and enforce rigorous daily operational controls and reporting structures to ensure absolute compliance with network rules (e.g., Visa, Mastercard) and strict regulatory standards (e.g., AML, KYC) • Transform complex transactional data into high-level operational metrics (fraud trends, settlement timing, chargeback volumes) to provide actionable, strategic recommendations to executive leadership

🎯 Exigences

• 8 to 15 years of professional experience specifically within the Payments Industry (e.g., FinTech, acquiring banks, payment processors, or high-volume merchant environments) • Comprehensive mastery of global payment methodologies, including authorization, clearing, and settlement for card networks, as well as alternative networks like ACH, SEPA, and RTP • Technical acumen to leverage data extraction methods, write SQL queries, and interpret heavy datasets to identify macroeconomic operational trends and diagnose systemic root causes of payment failures. • Ability to communicate technical payment concepts clearly to engineering, finance, and legal partners to drive large-scale infrastructure projects forward

🏖️ Avantages

• Unlimited PTO • Medical benefit contributions in congruence with local laws and type of employment agreement