Customer Support Specialist – Pacific Time Hours

🕒 il y a 3 jours

☕ Washington – Distant

☕ Washington – Remote

💵 $21 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Trupanion

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2000

👥 B2C

🧘 Bien-être

💰 €60 000 000 Post-IPO Equity en 2020-11

Insurance • B2C • Wellness

Trupanion est un leader dans le domaine de l'assurance pour animaux de compagnie, offrant une couverture complète pour les chiens et les chats. Avec plus de 25 ans d'expérience dans l'industrie, Trupanion propose des plans de remboursement illimités et un paiement en temps réel au moment du règlement grâce à son système VetDirect Pay™, garantissant que les animaux reçoivent des soins immédiats sans stress financier pour les propriétaires. Approuvé par plus d'un million de propriétaires d'animaux et de vétérinaires, Trupanion est réputé pour sa couverture étendue qui inclut les conditions héréditaires, la dentisterie avancée, les allergies et bien plus encore. L'entreprise met l'accent sur la facilité d'utilisation avec une ligne de service client disponible 24/7 et un engagement à accompagner les animaux à chaque étape de leur vie.

Description

• Manage high call volumes within tight deadlines • De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values • Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience • Handle phone calls, chat and email inquiries with passion and curiosity • Listen actively to provide accurate information and resolve problems effectively • Thrive in a fast-paced environment by quickly adjusting to evolving responsibilities, processes and workflows • Efficiently manage time to provide exceptional customer service in a high-volume contact center • Make genuine connections and adapt communication style to customer interactions while demonstrating the ability to tailor responses to individual customer needs • Document customer interactions and maintain accurate and detailed records in the customer relationship management (CRM) system • Meet and maintain productivity and quality targets to ensure our customers are consistently receiving exceptional support while adhering to 90% of set schedules • Engage in regular video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture.

🎯 Exigences

• 2+ years of experience in a high-volume call center or customer service role is essential • Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy • Strong written and verbal communication skills • Experienced in navigating multiple digital platforms simultaneously, with a strong aptitude for diagnosing and resolving technical issues in real time while maintaining a great customer experience • Proficient in using CRM Systems to document and manage customer interactions • Experience working remotely with a reliable wired internet connection and a distraction-free home-office setup.

🏖️ Avantages

• Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.