Customer Service Representative I

🕒 il y a 3 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $39 000 - $50 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

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Utica National Insurance Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1914

👥 B2C

🤝 B2B

B2C • B2B

Le groupe d'assurance Utica National est une société d'assurance mutuelle offrant des polices d'assurance de biens et de responsabilité civile pour particuliers et entreprises, notamment pour l'automobile, l'habitation, les locataires, la responsabilité excédentaire, la moto, le bateau et les couvertures commerciales spécialisées comme les polices pour propriétaires d'entreprises, les véhicules commerciaux, l'indemnisation des accidents du travail et la responsabilité professionnelle (E&O des agents). La société gère des centres de réclamation et de service client, soutient les agents via des portails et des ressources en gestion des risques, et possède des bureaux régionaux et des programmes communautaires/charitables. Utica met l'accent sur le soutien aux réclamations 24/7, les conseils en sécurité et gestion des risques, et les solutions tant pour les consommateurs individuels que pour les entreprises.

Description

• Process new business, renewals, and endorsements and billing transactions according to established department policies and procedures • Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing • Maintains detailed policy documentation and updates customer information as necessary • Rate endorsements/transactions for multiple lines of business • Develops and maintains positive customer relations and coordinates with various functions within the company • Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work • Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc • Maintain acceptable productivity and quality levels established by management • Perform all tasks with direction of supervisor • Performs other duties as assigned • Conforms with all corporate policies and procedures

🎯 Exigences

• Associate’s degree preferred; insurance training or basic insurance courses desirable. • Less than 2 years in an agency or insurance company preferred. • Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability.

🏖️ Avantages

• Medical and Prescription Drug Benefit • Dental Benefit • Vision Benefit • Life Insurance and Disability Benefits • 401(k) Profit Sharing and Investment Plan • Health Savings Account (HSA) • Flexible Spending Accounts • Tuition Assistance, Training, and Professional Designations • Company-Paid Family Leave • Adoption/Surrogacy Assistance Benefit • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance • Student Loan Refinancing Services • Care.com Membership with Back-up Care, Senior Solutions • Business Travel Accident Insurance • Matching Gifts program • Paid Volunteer Day • Employee Referral Award Program • Wellness programs • Personal Insurance Discount