Logistics and Customer Service Specialist

🕒 il y a 3 jours

🏄 California, Maryland – Distant

🏄 California – Remote 🦀 Maryland – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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TruRoots Company

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

👥 B2C

🛒 Commerce de détail

🌾 Agriculture

B2C • Retail • Agriculture

TruRoots Company est une entreprise de biens de consommation emballés qui possède et gère des marques de produits alimentaires et de boissons biologiques et naturels, y compris R. W. Knudsen Family, Santa Cruz Organic et TruRoots. Elle produit et commercialise des jus, des produits biologiques de base pour le garde-manger et des produits à base de grains entiers, en mettant l'accent sur la qualité, la durabilité et l'enrichissement des communautés, de la ferme au réfrigérateur.

Description

• Own order shipment execution for customers, ensuring on-time shipment and delivery • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction • Work with CPU customers and carriers to improve and maintain on-time order pick ups • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses • Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions • Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies • Maintain accurate records of customer information, expectations, and requirements

🎯 Exigences

• 3+ years of experience in logistics and/or order management, customer service preferably in the consumer-packaged goods (CPG) industry. • Experience with Walmart order fulfillment, logistics, and compliance • Understanding of freight, shipping, and supply chain processes • Working knowledge of EDI; experience with SPS Commerce is a plus • Proficiency in ERP systems, preferably NetSuite • Strong customer service skills with a commitment to timely communication. • Effective troubleshooting and problem-solving abilities with a focus on root cause resolution • Ability to identify and implement process improvements • Excellent prioritization, time management, and organizational skills with a high sense of urgency • Strong analytical skills for data management and reporting • Professional verbal and written communication skills.

🏖️ Avantages

• Equal Employment Opportunity • Commitment to diversity and inclusion