Quality Manager

🕒 il y a 7 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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United Infrastructure Ltd

Site WebLinkedInTous les Emplois

1001 - 5000 employés

⚡ Énergie

🏗️ Construction

📡 Télécommunications

Energy • Construction • Telecommunications

United Infrastructure est une entreprise britannique dynamique en forte croissance, qui fournit des infrastructures essentielles de services publics et des infrastructures sociales à travers le Royaume-Uni. L’entreprise intervient dans cinq secteurs clés — énergie, électricité, eau, télécommunications et infrastructures sociales — regroupés autour de deux grands pôles : les infrastructures de services publics et les infrastructures sociales. Anciennement connue sous le nom de United Living, elle compte plus de 2 500 collaborateurs, accompagne des clients des secteurs public et privé et se concentre sur la réalisation de projets de conception, de construction, de maintenance et de régénération pour créer un avenir connecté et durable.

Description

• Oversee all aspects of quality assurance and quality control across the Genesis Maintenance contract • Ensure United Infrastructure meets contractual obligations for remote and site audits • Lead and manage the Quality Audit Team • Deliver desktop audits, site audits, inspections, sampling, evidence checks, and audit reporting • Maintain a structured, risk-based audit programme aligned with contract requirements, client expectations, operational risk, and right first time performance • Monitor audit outcomes, identify trends, escalate systemic issues, and track corrective and preventive actions through closure • Communicate audit feedback to internal teams, field engineers, management, supply chain partners, and client stakeholders • Develop and deliver quality education sessions on right first time delivery, evidence standards, workbook completion, and recurring failure themes • Implement focused audits and targeted interventions for underperforming individuals, teams, or suppliers • Lead, support, coach, and develop the audit team, including process briefings, calibration sessions, and performance reviews • Manage quality-related client queries • Produce monthly quality reports covering audit volumes, right first time performance, failure themes, corrective actions, trends, risks, and improvement activity • Represent the QA department in monthly client and internal governance meetings • Ensure quality processes support contractual, regulatory, safety, environmental, and client-specific compliance • Identify quality risks, recurring defects, process gaps, and non-conformances and implement corrective and preventive actions • Maintain audit records, evidence, trackers, and reports for transparency, audit readiness, and client assurance • Use audit data, trend analysis, and performance insight to improve service quality, field performance, and supply chain delivery • Collaborate with operations, engineers, supervisors, management, supply chain, SHEQ, systems teams, and the client to resolve quality issues • Support improvements to workbook quality, evidence standards, audit templates, system data, and field completion standards • Provide practical guidance to operational teams to reduce rework and improve right first time delivery

🎯 Exigences

• Previous experience in a Quality Manager, Quality Assurance Manager, Audit Manager, Field Quality Assurance Manager, or similar role • Demonstrable telecommunications maintenance experience, ideally within a critical infrastructure, mobile telecoms, field engineering, or managed services environment • Experience managing audit teams, audit programmes, site audits, desktop reviews, quality inspections, non-conformance management, and corrective action tracking • Strong understanding of quality management systems, right first time performance, audit governance, evidence standards, and continuous improvement principles • Knowledge of ISO 9001 principles, contract audit requirements, client assurance expectations, and telecoms maintenance delivery would be advantageous • Strong quality assurance, audit management, and reporting capability • Methodical and organised approach, with excellent attention to detail • Ability to interpret audit findings, identify trends, and translate data into practical improvement actions • Confident communicator, able to provide clear feedback to engineers, managers, supply chain partners, and client stakeholders • Proactive mindset with the ability to challenge constructively and support operational improvement • Strong leadership skills with the ability to manage, coach, and develop an audit team • Ability to work collaboratively across operational, technical, SHEQ, commercial, supply chain, and client-facing teams • Proven telecoms experience and a strong understanding of field maintenance quality requirements, evidence standards, and right first time delivery • Strong written and verbal communication skills, including the ability to produce clear monthly quality reports and meeting updates • Experience using audit trackers, reporting dashboards, CAFM systems, or field management systems would be advantageous

🏖️ Avantages

• Equal opportunities and support to remove barriers or make the process more accessible • Contractually home-based work arrangement