Associate Director, Digital Product Manager

🕒 il y a 3 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $172 000 - $220 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

👻 Score fantôme 0%

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Vantive

Site WebLinkedInTous les Emplois

10 000+ employés

🏭 Fabrication

🏥 Santé

🧬 Biotechnologie

Manufacturing • Healthcare • Biotechnology

Vantive est une entreprise spécialisée dans les thérapies pour organes vitaux, avec pour mission de prolonger la vie et d'élargir les possibilités pour les patients et les équipes soignantes à l'échelle mondiale. Depuis 70 ans, notre équipe a conduit des innovations significatives dans le traitement des reins. Aujourd'hui, les personnes, solutions et services de Vantive fournissent plus d'un million de points de contact chaque jour aux patients du monde entier. Alors que nous construisons sur notre héritage, nous nous concentrons sur l'amélioration de l'expérience de dialyse grâce à des solutions numériques et des services avancés, tout en regardant au-delà des soins des reins et en investissant pour transformer les thérapies pour organes vitaux. Notre objectif est de fournir des thérapies qui s'intègrent plus facilement dans les pratiques des prestataires et la vie des patients. Plus de flexibilité et d'efficacité dans l'administration des thérapies pour les équipes soignantes et des vies plus longues et pleines pour les patients - c'est ce que Vantive aspire à offrir.

Description

• Lead the strategy, modernization, and ongoing evolution of the customer portal as a scalable digital product • Define and communicate the customer portal product vision, modernization strategy, value proposition, and multi-horizon roadmap • Own product outcomes and lifecycle priorities across discovery, modernization, migration, launch, adoption, optimization, and sustainment • Identify and prioritize opportunities to simplify customer journeys, improve self-service, reduce friction, and create consistent portal experiences • Develop business cases, value hypotheses, financial assumptions, and decision frameworks for investment and planning • Serve as the voice of the customer using research, journey insights, usage data, service feedback, market needs, and operational realities • Lead discovery with UX, research, analytics, Commercial, Customer Success, and regional partners • Lead and guide the core product team across the customer portal value stream • Own the product “what” and “why” while partnering with Product Owner and technical teams on solution shaping and execution • Author and sponsor epics and ensure features are ready for planning with clear outcomes, scope, value, dependencies, and acceptance criteria • Participate in product and agile operating rhythms, including backlog refinement, sprint planning, reviews, retrospectives, program increment planning, and daily ceremonies as needed • Make priority and trade-off decisions, remove ambiguity, unblock progress, and provide direction to delivery teams • Coordinate across adjacent products, shared platforms, identity and access services, data teams, and enterprise systems • Define phased modernization and migration approaches balancing customer value, technical risk, regulatory obligations, operational continuity, and speed to learning • Lead cross-functional release readiness, including communications, support processes, training, content readiness, service transition, and escalation pathways • Rationalize legacy experiences and capabilities through migration, coexistence, decommissioning, and customer transition criteria • Partner with Legal, Privacy, Security, Quality, Regulatory, and data governance stakeholders to embed controls and evidence • Establish governance mechanisms supporting rapid decisions, traceability, risk management, and accountability • Define product KPI frameworks connecting customer experience, adoption, operational performance, reliability, and business value • Use qualitative and quantitative insights to evaluate performance, identify friction, and recommend roadmap adjustments • Create reporting and dashboards with Analytics, Customer Success, Commercial, and Operations • Lead post-launch reviews and continuous improvement • Promote product experimentation and outcome-based decision-making • Build alignment across senior leaders, regions, functions, and delivery teams • Translate complex customer, business, regulatory, and technical considerations into recommendations • Create stakeholder engagement models for customer and regional input, roadmap communication, decision-making, and escalation • Represent the customer portal product in customer advisory, research, and co-creation settings as appropriate • Mentor product team members and model strong product management practices

🎯 Exigences

• Bachelor’s degree required; advanced degree such as an MBA preferred • 10+ years of progressive experience in digital product management, product strategy, customer experience, digital platforms, software, or related areas • 5+ years of experience leading change management and large-scale transformation initiatives • Proven experience defining product vision, strategy, roadmaps, discovery, prioritization, and translating business needs into executable product plans • Demonstrated experience modernizing customer-facing digital platforms, including migration, adoption, phased implementation, and legacy transition • Strong experience working across Product, Engineering, UX, Architecture, Data, and program leadership in agile/product operating models • Strong analytical, executive communication, stakeholder management, and influencing skills within complex global organizations • Experience in healthcare, MedTech, digital health, life sciences, or another regulated industry strongly preferred • Experience with CRM, customer portals, identity/access, personalization, commerce/ordering, analytics, content management, and enterprise integrations is a plus • Open to applicants across the country

🏖️ Avantages

• Medical, dental and vision coverage starting on day one • Basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (Aon PEP) • 401(k) retirement savings plan • Investment options and financial education • Flexible Spending Accounts • Educational assistance programs • Paid holidays • 20 to 35 days of paid time off based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits • Remote position • Comprehensive compensation and benefits packages for eligible roles

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