Senior Manager, Center of Expertise

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Manager

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

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Veeam Software

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2006

💼 Conseil

📦 Logistique

☁️ SaaS

💰 €500 000 000 Private Equity Round en 2019-01

Consulting • Logistics • SaaS

Veeam Software est un leader mondial de la résilience et de la protection des données, proposant un logiciel de protection des données autogéré pour les environnements cloud hybrides et multi-cloud. La Veeam Data Platform offre des solutions complètes de sauvegarde, de restauration et de sécurité des données, intégrant les principes Zero Trust et des outils d’IA pour l’intelligence des données. L’offre de Veeam comprend des services de sauvegarde et de stockage sécurisés pour des plateformes telles que Microsoft 365, AWS et Google Cloud, prenant en charge des charges de travail variées, notamment des environnements virtuels, physiques et SaaS. Réputé pour son innovation et la confiance de ses clients, Veeam accompagne un large éventail d’industries, garantissant la résilience des données face aux perturbations telles que les attaques par rançongiciel. Ses solutions permettent aux entreprises de bénéficier de la liberté des données, d’un stockage sécurisé et d’une gestion efficace, renforçant sa position de fournisseur de référence de logiciels de sauvegarde et de restauration pour l’entreprise à l’échelle mondiale.

Description

• Lead and develop a team of 6–10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. • Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience. • Own the team’s involvement in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that require deep architectural engagement and precise coordination. • Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear paths for them to grow into recognized experts inside and outside of Veeam. • Build and scale a content and resource hub that extends the team’s reach beyond 1:1 customer engagements—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement content. • Develop and run high-impact customer engagement programs—webinars, roundtables, virtual workshops, executive briefings, and community forums—that position Veeam’s expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. • Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. • Drive process improvements and playbooks that scale impact without scaling headcount linearly. • Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. • Influence product and engineering roadmaps by synthesizing field-level insights into structured feedback loops. • Build and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. • Serve as an executive-level escalation point for complex technical and strategic customer situations. • Model and reinforce a high-performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike. • And other responsibilities as needed as the business evolves and grows

🎯 Exigences

• 8+ years of experience in technical customer success, solutions engineering, or related customer-facing technical roles—ideally within enterprise SaaS, cloud infrastructure, or data management. • 4+ years of people management experience, with a track record of building and scaling high-performing technical teams where culture is a competitive advantage, not an afterthought. • Deep expertise in data protection and cyber resilience—including ransomware recovery architectures, immutability strategies, air-gapped backup, and recovery time/point objectives at enterprise scale. • Hands-on familiarity with AI and machine learning concepts, including how organizations are operationalizing AI workloads and the data infrastructure that supports them (data pipelines, model training environments, vector databases, LLMOps). • Strong working knowledge of major cloud platforms (AWS, Azure, GCP) and cloud-native patterns—Kubernetes, containers, serverless, IaC (Terraform/Pulumi), and multi-cloud data governance. • Fluency in modern infrastructure concepts: hybrid cloud architectures, software-defined storage, disaster recovery as code, and observability stacks. • Ability to engage credibly in security framework discussions—Zero Trust, NIST CSF, CIS Controls, SOC 2, and regulatory environments (GDPR, HIPAA, FedRAMP). • Experience leading or owning large-scale, complex customer onboardings with multiple stakeholders, integrated environments, and significant technical and organizational complexity. • Proven ability to build scalable content programs—technical resource hubs, reference architectures, webinars, workshops—that extend expert knowledge to audiences well beyond direct engagement. • Demonstrated ability to lead teams through ambiguity in fast-moving, high-growth environments. • Strong executive communication skills—able to distill complex technical risk into business-impact narratives for CISO, CIO, and board-level audiences. • Experience using data and telemetry to drive coaching decisions and team performance improvements. • Adaptable, high-agency operator who sets direction without waiting for perfect information—and brings others along with them.

🏖️ Avantages

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical, dental, and vision insurance with dependent enrolment • Life insurance with enhanced coverage and global 24/7 protection • Income protection after 26 weeks, covering a portion of salary • Defined contribution pension plan with employer match • Worldwide travel insurance for business and leisure, with option to enroll dependents • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning