Global Program Manager – Software Implementation

🕒 il y a 2 mois

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

💵 $100 000 - $200 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

💻 Ingénieur Solutions

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Veeva Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

⚕️ Assurance santé

💊 Pharmaceutique

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems Inc. est un leader des logiciels cloud pour l’industrie mondiale des sciences de la vie. Animée par l’innovation, l’excellence produit et la réussite de ses clients, Veeva compte plus de 875 clients, des plus grands groupes pharmaceutiques aux biotechs émergentes. Le siège de Veeva est situé dans la région de la baie de San Francisco, avec des bureaux au Canada, en Europe, en Asie et en Amérique latine. Veeva vise 10 000 collaborateurs d’ici 2025 : consultez la section Offres d’emploi pour nos postes ouverts et notez que toute correspondance adressée aux nouveaux candidats ou aux candidats en cours ne proviendra que d’une adresse e‑mail officielle @veeva.com.

Description

• Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality • Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact • Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation • Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success • Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts • Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution • Support the GPM team to actively share knowledge and resources to find ways to improve • Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management • Support implementation proposals and services contract negotiation • Coordinate Customer Success Manager activities to drive product value and adoption

🎯 Exigences

• 12+ years in large-scale enterprise software program management • Consulting experience with proven ability to lead large, complex customers • Track record of success leading internal teams and partners to deliver measurable business results • Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences • Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication • Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority • Typical travel is 25%, but may be up to 50% based on customer requirements

🏖️ Avantages

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program