Technical Application Support Specialist II

🕒 il y a 2 mois

⛷️ Utah – Distant

⛷️ Utah – Remote

💵 $60 000 - $75 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

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Veracity Insurance Solutions, LLC

Site WebLinkedInTous les Emplois

51 - 200 employés

🤝 B2B

📋 Conformité

B2B • Compliance

Veracity Insurance Solutions, LLC est un courtier grossiste national en assurance excédentaire et spécialisée (E&S) ainsi qu'un agent général gestionnaire qui fournit des services de souscription en interne et une autorité de liaison avec des assureurs notés A. La société se spécialise dans la responsabilité civile produits, la responsabilité civile générale, la responsabilité professionnelle et l'assurance des biens à travers des secteurs de niche (beauté et cosmétiques, vitamines et compléments, cigarettes électroniques/vape, CBD/chanvre, articles de sport, produits de consommation et industriels) et offre des services de gestion de programmes, de gestion de groupes d'achat de risques (RPG), de déclarations de lignes excédentaires, de gestion des licences et de conformité pour les agents de détail et les entreprises à l'échelle nationale. Veracity est autorisée dans les 50 États et met l'accent sur un traitement rapide, des programmes spécialisés sur mesure et une distribution axée sur les courtiers.

Description

• Provide technical support to internal users by managing support requests and responding to live chat inquiries while meeting SLA expectations • Troubleshoot application, product, API, and configuration issues, identify root causes, and independently resolve or escalate as needed • Manage backend system configurations, product settings, and release-related updates to support business and operational needs • Coordinate platform and vendor releases, validate changes, and support issue resolution related to system updates and production stability • Manage and prioritize incoming maintenance tickets, ensuring accurate tracking, documentation, and timely resolution • Partner with stakeholders and Product teams to gather issue details, clarify requirements, and communicate status, impacts, and resolution timelines • Collaborate with internal teams and third-party vendors to investigate and resolve system issues across connected platforms • Monitor ticket trends to identify recurring technical issues and recommend preventative maintenance or system improvements • Escalate complex or unresolved issues to appropriate teams in a timely manner, providing clear documentation and context • Maintain accurate system documentation and support ongoing improvements to configuration quality, support processes, and platform reliability

🎯 Exigences

• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred, or equivalent practical experience • 2+ years of experience in application support, tier 2 support, business systems support, platform administration, or a similar role • Experience troubleshooting system, product, configuration, or release-related issues in a fast-paced environment • Strong ability to learn complex systems, business processes, and product logic quickly • Understanding of system dependencies, process flows, and the operational impact of configuration changes • Experience working with APIs and integrations, including experience using tools such as Postman to test endpoints and troubleshoot system interactions • Comfort working with technical details such as HTML/JSON and system configurations • Experience coordinating with stakeholders, product teams, development teams, and third-party vendors • Strong written and verbal communication skills with the ability to explain technical issues to both technical and non-technical audiences • Demonstrated ability to independently investigate and resolve technical issues across systems • Strong attention to detail and accuracy in managing configuration changes

🏖️ Avantages

• Health, dental, and vision plans • Amazing work-life balance with 4 weeks of Paid Time Off • 10 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistance programs for support in a healthy personal and work life