Relationship Manager

🕒 il y a 8 jours

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VIAFON GmbH

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1995

🤝 B2B

🤖 Intelligence artificielle

📡 Télécommunications

B2B • Artificial Intelligence • Telecommunications

VIAFON GmbH est le spécialiste allemand des centres de contact qui bâtit et gère des équipes hautement compétentes pour le télémarketing B2B, la vente directe et le service client. L'entreprise offre des opérations de ventes et de services entrants et sortants évolutives, des programmes d'assurance qualité et de connaissance client via son unité d'assurance qualité vialine, et intègre des outils et formations basés sur l'IA pour améliorer la qualité et l'efficacité des contacts. VIAFON sert des clients allant des entreprises de taille moyenne aux leaders du marché avec un accent sur les améliorations mesurables de la conversion des ventes, la satisfaction client et la qualité opérationnelle.

Description

• Build and further develop customer relationships • Independently manage your own client portfolio • Serve as the primary point of contact for our clients and ensure a trusting working relationship • Conduct regular reviews and strategically advance customer relationships • Organize client visits and professionally represent our company externally • Own appointment-setting and sales projects • Coordinate ongoing processes and ensure smooth implementation • Identify optimization opportunities and actively improve client-specific processes • Keep timelines, quality and results under constant review • Identify upselling and cross-selling opportunities and grow existing accounts • Work on strategic account plans and actively contribute to revenue growth • Detect risks early and develop proactive measures to ensure long-term customer retention • Take responsibility for budgets and the financial metrics of your projects • Monitor revenue, invoices and project performance • Work in a data-driven way and make well-founded decisions

🎯 Exigences

• Experience in Relationship Management, Account Management or Sales • Strong negotiation skills and excellent communication abilities • Strategic thinking combined with analytical insight and numerical aptitude • Independent, structured and solution-oriented working style • Confident and professional demeanor with clients • Ability to manage multiple projects efficiently and set priorities • Motivation to take on responsibility and grow with us

🏖️ Avantages

• 100% remote work • A secure permanent position • An attractive compensation model (base salary plus commission) • An onboarding mentor at your side (training on the job) and a structured introduction • An open company structure that values transparency • Predictable and family-friendly working hours • Your home, our equipment: remote work across Germany or the option to work from our Berlin office (see our website for details)