Relationship Manager

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VIAFON GmbH

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1995

📣 Marketing

🤖 Intelligence artificielle

📡 Télécommunications

Marketing • Artificial Intelligence • Telecommunications

VIAFON GmbH est le spécialiste allemand des centres de contact qui bâtit et gère des équipes hautement compétentes pour le télémarketing B2B, la vente directe et le service client. L'entreprise offre des opérations de ventes et de services entrants et sortants évolutives, des programmes d'assurance qualité et de connaissance client via son unité d'assurance qualité vialine, et intègre des outils et formations basés sur l'IA pour améliorer la qualité et l'efficacité des contacts. VIAFON sert des clients allant des entreprises de taille moyenne aux leaders du marché avec un accent sur les améliorations mesurables de la conversion des ventes, la satisfaction client et la qualité opérationnelle.

Description

• Manage your own client portfolio independently • Serve as the primary contact for clients and ensure a trusted working relationship • Conduct regular reviews and strategically develop client relationships • Organize client visits and represent the company professionally externally • Act as the central point of contact and oversee all relevant client matters • Take responsibility for appointment‑setting and sales projects • Coordinate ongoing processes and ensure smooth implementation • Identify optimization opportunities and further develop client‑specific processes • Monitor timelines, quality, and results • Identify up‑ and cross‑selling opportunities and grow existing accounts • Work on strategic account plans and contribute to revenue development • Identify risks early and develop proactive customer retention measures • Own project budgets and financial KPIs • Monitor revenue, invoicing, and project performance • Work with data and make informed decisions

🎯 Exigences

• Experience in relationship management, account management, or sales • Strong negotiation skills • Excellent communication skills • Strategic thinking • Analytical skills and a strong affinity for numbers • Independent, structured, and solution‑oriented working style • Confident and professional demeanor with clients • Ability to efficiently manage multiple projects simultaneously and set priorities • Motivation to take ownership and grow together with VIAFON

🏖️ Avantages

• 100% remote work (home office) • A secure permanent position • Attractive compensation model (base salary plus commission) • An onboarding mentor (training on the job) • Structured onboarding • An open company structure that values transparency • Predictable and family‑friendly working hours • Remote work from anywhere in Germany • Option to work from the Berlin office