Referral Operations Manager

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $86 000 - $94 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Village Medical

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

⚕️ Assurance santé

Healthcare Insurance

Village Medical révolutionne les soins de santé primaires en s'attachant à rendre les soins plus accessibles et personnalisés, notamment pour les adultes de plus de 65 ans. Avec des services comprenant des consultations en clinique, à domicile et en ligne, Village Medical assure des soins complets et coordonnés grâce à une approche d'équipe. Ils privilégient le bien-être en proposant des plans de soins personnalisés et acceptent la plupart des assurances, y compris les plans Medicare Advantage. Leur présence étendue dans plus de 680 emplacements, nombreux étant situés au sein de Walgreens, leur permet d'être facilement accessibles à leurs patients. L'engagement de Village Medical envers ses patients est renforcé par la possibilité de gérer les rendez-vous et les prescriptions via leur application gratuite, améliorant ainsi la commodité et la connectivité dans la gestion des soins de santé.

Description

• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards. • Scheduling of all Supervisors to ensure proper shift coverage. • Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary. • Handling of escalated patient and site concerns. • Creating action plans that are effective in solving business issues for the department. • Create and deliver presentations to the Access Center Leadership team when necessary. • Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs. • Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement. • Coordinate with vendor partner to drive vendor agent success. • Maintain and exceed department goals for management and throughput. • Attend regular meetings with the Clinical managers to review performance and address any concerns. • Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center. • Assist in reporting on department metrics back to Access Center leadership regularly. • Enforce and audit policies and procedures related to the flow of information and systems used. • Monitor phone volume and assist with calls when necessary.

🎯 Exigences

• A bachelor’s degree is preferred but not required. • Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience. • Strong and Clear communication skills. • Working knowledge of EHRs – Electronic Health Records system is a plus. • Call center, referral, and/or appointment scheduling experience in a healthcare environment is a must. • Ability to analyze, review trends, and create action plans to mitigate areas of opportunity. • Must exhibit passion for outstanding results and compassion for those we work with and serve. • Happy and positive thinking, able to project this attitude around others. • Be willing to travel to clinical/Corporate locations, if needed. • Comfortable with constructive feedback and counseling management.

🏖️ Avantages

• Medical • Dental • Life • Disability • Vision • FSA coverages • 401k savings plan