Customer Relationship Manager, ERP

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🕒 il y a 3 mois

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Vision33

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2003

🤝 B2B

🏢 Entreprise

☁️ SaaS

B2B • Enterprise • SaaS

Vision33 est une entreprise mondiale de services technologiques qui implémente, intègre et prend en charge des solutions logicielles ERP cloud et des logiciels d'entreprise pour des organisations en croissance. Avec plus de 20 ans d'expérience et une grande équipe de consultants certifiés SAP et Sage, Vision33 offre des services de bout en bout, y compris l'implémentation d'ERP, la migration vers le cloud, la gestion informatique et le support (TOTAL Care) ainsi que des services professionnels. L'entreprise propose également des modules complémentaires et des plateformes propriétaires telles que la Saltbox Integration Platform et la Saltbox Experience Platform, ainsi que des solutions adaptées à chaque industrie et complémentaires pour les ressources humaines et le e-Government.

Description

• Manage and develop relationships with an established portfolio of SAP Business One clients across Eastern U.S. • Inherit and develop an established portfolio of ERP clients, focusing on strengthening relationships, expanding solutions, and identifying new opportunities that support client growth. • Act as a trusted advisor, working closely with client executives and operational leaders to understand their evolving business priorities and identify solutions that support their growth. • Primary relationship owner and trusted advisor for assigned clients, building trusted partnerships with executive and operational stakeholders. • Regularly engage with CFOs, CIOs, and operational leadership teams, helping them align technology investments with long-term business strategy. • Identify and develop new opportunities within existing accounts by aligning Vision33 solutions with client business objectives and regional ARR targets. • Develop and execute structured account plans that support both client success and regional revenue goals. • Ensure long-term client success by proactively managing relationships, addressing challenges, and aligning internal teams to deliver exceptional outcomes. • Maintain accurate opportunity tracking, account forecasting, and performance reporting to support regional growth targets. • Work closely with consulting, delivery, and leadership teams to ensure clients receive maximum value from Vision33’s solutions and services.

🎯 Exigences

• 5+ years’ experience in client relationship management, account management, or client success role. • 5+ years’ experience working with ERP, SaaS, or business management software within the SMB or mid-market sector. • Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable. • Proven success managing and growing strategic client accounts. • Strong commercial mindset with the ability to identify and develop growth opportunities within client accounts. • Ability to build trusted relationships with C-suite executives and operational leaders. • Strong understanding of business operations and financial drivers (accounting or ERP process knowledge is an asset). • Excellent communication, negotiation, and stakeholder management skills. • A consultative approach focused on long-term partnership and measurable client value. • Highly organized and comfortable managing multiple accounts and priorities. • Results-oriented, with the ability to manage performance against account growth targets. • Willingness to travel within the Eastern U.S. as required.

🏖️ Avantages

• Offers a competitive base salary plus uncapped commission tied to account growth and client success. • Collaborative team environment backed by experienced consultants and delivery professionals. • Ability to build long-term client partnerships while growing your income year over year. • Work with organizations implementing industry-leading ERP and cloud technologies.