Manager, Aftersales – Americas

🕒 il y a 13 jours

⛰️ Colorado, Florida, +1 états de plus – Distant

⛰️ Colorado – Remote 🐊 Florida – Remote 🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Vitrolife Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1994

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Vitrolife Group est un fournisseur mondial de dispositifs médicaux et de solutions de tests génétiques axés sur la santé reproductive. Avec un engagement envers l'innovation dans la santé reproductive, Vitrolife propose un portefeuille premium de produits et services couvrant l'ensemble du parcours reproductif, principalement destinés aux cliniques de FIV. Leurs offres incluent des consommables, des technologies avancées et un portefeuille complet de tests génétiques conçus pour soutenir et améliorer les résultats des traitements et aider à réaliser le rêve d'avoir un bébé en bonne santé. Ils ont également élargi leurs capacités avec l'acquisition d'eFertility pour transformer et numériser le processus de gestion des cliniques de FIV, en mettant l'accent sur des flux de travail standardisés et efficaces.

Description

• Lead, coach, and develop a team of field service and HelpDesk engineers across North and South America • Foster a positive, inclusive, and high-performing culture focused on safety, quality, and customer satisfaction • Conduct performance reviews, establish development plans, and support employee growth and training • Promote engagement, collaboration, accountability, and continuous improvement within a remote and multicultural team • Serve as a trusted resource for day-to-day operational and people-related matters • Oversee daily aftersales operations and efficient delivery of technical service and support • Support engineers with technical escalations, complex troubleshooting, and coordination with internal experts • Ensure service activities comply with company standards, quality requirements, and safety regulations • Drive continuous improvement initiatives to enhance operational efficiency and service performance • Support service readiness and customer satisfaction across the Americas • Build and maintain relationships with distributors and third-party service providers • Support onboarding, development, and alignment of external partners with company standards and service expectations • Monitor partner performance and foster collaborative, customer-focused service delivery • Partner with Customer Care, Supply Chain, Implementation, Training, and Commercial teams • Liaise between regional and global stakeholders to ensure effective communication and execution • Contribute to scalable service, implementation, training, and support models for existing and emerging technologies • Support initiatives enhancing customer experience, product adoption, operational efficiency, and service performance • Travel throughout the Americas to support team members, partners, and customers • Provide hands-on technical support and perform on-site service engineer duties when required

🎯 Exigences

• Experience in field service, service operations, technical support, or a related customer-facing technical environment • Previous leadership experience, preferably managing remote, field-based, or geographically dispersed teams • Experience working within multinational and multicultural organizations • Strong customer focus with the ability to balance people leadership, operational priorities, and service excellence • Fluent in English; additional languages are an asset • Preferred experience supporting healthcare, medical technology, laboratory, software, or other complex technical products • Preferred experience with customer implementation, training, product adoption, or customer success initiatives • Familiarity with regulated environments and quality-focused service organizations • Strong leadership, coaching, and employee development skills • Excellent communication and relationship-building abilities • Empathetic, approachable, and hands-on leadership style • Strong organizational, problem-solving, and decision-making skills • Ability to manage multiple priorities in a fast-paced environment • Effective stakeholder management and cross-functional collaboration skills • Regular travel throughout North and South America is required • Must be willing and able to travel to customer sites and provide direct technical support when needed • Must pass a background check • Must verify identity and eligibility to work in the United States and complete required employment eligibility verification upon hire

🏖️ Avantages

• Paid Time Off and 10 Paid Holidays • 401(k) with Employer Match • Medical, Dental, Vision • IVF Coverage to support family building needs • GAP Insurance • Basic Life and AD&D Coverage • Short- and Long-Term Disability • Optional AFLAC Supplemental Policies • Employee Assistance Program (EAP) • Flexible Spending & Health Savings Account