Account Manager

Emploi pas sur LinkedIn

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 18%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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WAVE Corporation

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 1987

☁️ SaaS

🏢 Entreprise

📣 Marketing

SaaS • Enterprise • Marketing

WAVE Corporation est une entreprise de logiciels proposant MediaBank, une plateforme de gestion des actifs numériques (DAM) qui centralise et sécurise les images, vidéos, documents et textes pour la production créative. MediaBank prend en charge la distribution sur le web, l'impression, le multimédia, les emails et les emballages, inclut des plugins, des fonctionnalités de workflow et de publication, et est conçu pour servir de grandes entreprises réparties géographiquement. WAVE met l'accent sur des solutions configurables, un support dirigé par des développeurs, et l'amélioration de la productivité des équipes créatives et la gestion des processus.

Description

• Own the full renewal lifecycle for a defined portfolio, from 90-day-out planning through contract signature • Initiate, lead, and close renewal conversations • Lead pricing negotiations, contract term discussions, and multi-year deal structures • Manage discounting decisions and non-standard commercial terms with Finance and Legal • Process and document churn and downsell outcomes; lead churn review meetings with CSM counterparts • Maintain accurate renewal forecasting in CRM with risk flags and confidence levels • Execute upsell and cross-sell motions end-to-end • Act on upsell signals flagged by CSMs in CRM • Own ECI assessments and determinations • Identify and pursue expansion opportunities across Platinum, Voice AI, multi-product, and multi-year structures • Collaborate with Sales leadership on whitespace analysis and expansion prioritization • Own C-suite and economic buyer relationships • Lead executive introductions and Executive Business Reviews • Facilitate EBRs and complete commercial follow-up actions • Lead commercial save conversations when churn risk is real • Own customer escalations to C-suite or CEO level • Lead Platinum and Voice AI rollout steering and escalation with customers • Secure testimonials, case studies, and joint presentations • Identify customers for advisory boards, reference calls, and co-marketing opportunities • Own new customer handoff from Sales to Customer Success • Lead strategic or commercial onsite visits • Provide structured field feedback to Product, Marketing, and Executive leadership • Partner daily with CSMs on account intelligence, customer health, EBR preparation, and churn risk response • Engage Product on commercially significant roadmap input and feature requests • Work with Finance and Legal on approvals, pricing exceptions, and non-standard terms • Provide the VP of Account Management and leadership with portfolio updates, risk flags, and renewal forecasts

🎯 Exigences

• 3–7 years in Account Management, Customer Success with commercial ownership, or a revenue-carrying customer-facing role • Demonstrated track record of owning renewals and hitting GRR or Net Revenue Retention targets • Experience managing complex contract negotiations with mid-market or enterprise customers • Comfortable engaging at VP and C-suite levels; able to drive business conversations grounded in customer outcomes • Strong commercial instincts: can identify opportunity, build a business case, and close • Ability to travel up to 25% • Background in SaaS, Health IT, or revenue cycle / practice management technology preferred • Familiarity with GRR and NRR as commercial operating metrics preferred • Experience with CRM platforms, Salesforce preferred • Prior experience leading or participating in Executive Business Reviews preferred • Commercial mindset — think in customer value, risk, and revenue impact • Relationship depth — build genuine trust at the executive level • Clear lane discipline between Account Management and Customer Success • Organized and proactive book-of-business management • Collaborative approach • Resilience in difficult renewal and churn conversations

🏖️ Avantages

• Ability to travel up to 25% • Input into playbooks, processes, and tooling • Collaboration with Customer Success, Sales, Product, Finance, and Marketing teams

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