Customer Service Representative – Cardiac Devices

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $22 - $24 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Wearlinq

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

🧬 Biotechnologie

Healthcare Insurance • Biotechnology • Healthcare

Wearlinq est un pionnier dans le secteur de la santé, spécialisé dans les solutions de surveillance cardiaque, notamment grâce à son dispositif innovant eWave. Ce moniteur cardiaque sans fil de pointe à 6 dérivations offre une clarté et une commodité remarquables tant pour les patients que pour les prestataires de soins de santé, garantissant une collecte continue et complète des données cardiaques. Avec plus de 33 ans d'expertise dans les soins aux patients, Wearlinq se concentre sur l'amélioration de l'expérience patient grâce à son application mobile conviviale et à ses services de support dédiés, visant ainsi à élever le niveau des diagnostics cardiaques et à améliorer les résultats cliniques.

Description

• Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry). • Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions. • Support ship-to-home patients with hookup assistance and monitoring initiation according to established outreach protocols. • Respond to patient concerns with empathy and professionalism, ensuring patient comfort and understanding. • Serve as a point of contact for ordering clinics, physician offices, and healthcare staff regarding device orders, patient status, and service-related questions. • Provide timely updates and follow-up communication to clinical partners as needed. • Escalate urgent or complex concerns to supervisors, clinical teams, or quality leadership per internal escalation procedures. • Accurately document all patient and customer interactions in CRM and/or patient management systems. • Maintain compliance with HIPAA, privacy standards, and internal quality requirements. • Identify and report any potential patient safety concerns or adverse events according to company policy. • Assist with coordination of device logistics, replacements, and shipment tracking when necessary. • Support cross-functional communication with clinical operations, sales, and technical teams to ensure resolution of patient issues. • Contribute to continuous improvement by identifying recurring patient challenges or service trends.

🎯 Exigences

• High school diploma or equivalent required; associate or bachelor’s degree preferred. • 1+ years of customer service experience in a healthcare, medical device, or patient-support environment preferred. • Comfort working with patients over the phone, including individuals who may be anxious or frustrated. • Strong verbal and written communication skills. • Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace tools. • Ability to work independently in a fully remote environment while meeting performance expectations. • Experience in ambulatory cardiac monitoring, cardiology services, or IDTF operations preferred. • Familiarity with cardiac monitoring devices such as Holter monitors, event monitors, or telemetry systems preferred. • Prior experience supporting remote patient populations or medical device troubleshooting preferred. • Knowledge of basic cardiac rhythm terminology (AFib, PVCs, SVT) is a plus.