Senior Director, Operations

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $125 000 - $140 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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WellBiz Brands, Inc.

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51 - 200 employés

Fondée en 1983

💄 Beauté

🧘 Bien-être

Beauty • Wellness • Franchising

WellBiz Brands, Inc. est un leader dans le secteur des entreprises axées sur les expériences qui visent à changer des vies. À travers cinq marques franchisées distinctes, dont Amazing Lash Studio®, Drybar®, Elements Massage®, Fitness Together® et Radiant Waxing™, l'entreprise exploite plus de 750 établissements. WellBiz se concentre sur la franchise de marques grand public à forte croissance offrant des expériences de service exceptionnelles, reflétant ses valeurs fondamentales de divertissement, d'appropriation, de respect, de passion et d'intégrité. La société est dédiée à répondre aux besoins des consommateurs soucieux de leur santé et de leur beauté en fournissant des services de qualité qui améliorent leur style de vie et leur bien-être.

Description

• Drive franchisee engagement, operational consistency, and unit-level economic performance across the Drybar system. • Coach franchise owners on revenue growth, profitability, staffing, membership performance, and guest experience. • Lead and develop a team of Directors, Senior Managers, and Managers supporting the Drybar franchise network. • Establish accountability, coaching standards, and operational alignment across the team. • Oversee operational execution of brand initiatives, programs, and strategic priorities. • Partner cross-functionally with internal teams to support successful project management and rollout execution. • Build strong relationships with franchise owners through consistent communication, visibility, and partnership. • Lead operational meetings, webinars, business reviews, and franchisee engagement forums. • Analyze business performance metrics and KPIs to identify opportunities and operational risks. • Drive continuous improvement initiatives that support franchisee success and operational scalability. • Maintain regular travel and field visibility across the Drybar system.

🎯 Exigences

• Bachelor’s degree in Business, Operations, Management, or related field preferred. • 7+ years of franchise operations, multi-unit leadership, or field support experience. • 3+ years of experience leading and developing operational support teams. • Demonstrated experience coaching franchise owners or multi-unit operators on business performance and profitability. • Experience supporting beauty, wellness, retail, hospitality, or service-based franchise systems preferred. • Multi-unit operational leadership experience is strongly preferred • Proven leadership, coaching, and mentoring experience • Strong business and operational acumen with the ability to analyze performance metrics and identify opportunities for growth • Excellent communication and presentation skills, both written and verbal • The ability to prioritize, stay organized, and adapt quickly in a changing environment • Confidence in navigating difficult conversations and influencing others toward action • A collaborative, solutions-oriented mindset with high attention to detail • The ability to remain calm and effective under pressure and tight deadlines • Proficiency with Microsoft Office and general computer applications

🏖️ Avantages

• Flexible time off and holiday schedule • Medical, dental, vision, and life insurance • Health Savings Account • Flexible Spending Account • 401K match • Monthly allowance for spending at WellBiz Brands, Inc. owned brands • Cell Phone reimbursement • Free Employee Assistance Plan