Vice President, Customer Success

🕒 il y a 1 jour

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $160 000 - $175 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

WellRight

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

☁️ SaaS

🤝 B2B

🧘 Bien-être

💰 €625 000 Series B - WellRight en 2014-10

SaaS • B2B • Wellness

WellRight est une plateforme B2B SaaS dédiée au bien-être des employés, qui aide les employeurs, les systèmes de santé, les régimes de santé, et les consultants en avantages à concevoir, livrer et gérer des programmes de bien-être personnalisables. La plateforme offre un contenu personnalisé, un coaching intégré, des fonctionnalités configurables et des intégrations transparentes pour stimuler l'engagement, la rétention et les résultats holistiques à travers plusieurs dimensions du bien-être. WellRight met l'accent sur la flexibilité et les partenariats consultatifs pour mettre en œuvre, développer et faire évoluer continuellement des programmes de bien-être centrés sur l'employeur.

Description

• Lead the performance and operational execution of the Customer Success and Customer Support teams. • Lead, coach, and develop Customer Success and Customer Support leaders and team members, creating a culture of accountability, professional growth, talent development, and succession planning. • Execute customer retention and engagement strategies that drive renewal performance, long-term client partnerships and recurring revenue retention. • Build and maintain trusted relationships with key clients, partners, and internal stakeholders, serving as a senior escalation point and ensuring alignment across customer, operational, and business objectives. • Execute scalable operational processes, performance standards, and accountability measures across customer-facing functions. • Establish and monitor customer health metrics, renewal forecasting processes, operational KPIs, and risk mitigation strategies. • Partner cross-functionally with Product, Sales and Marketing to improve the customer lifecycle experience and drive organizational alignment. • Identify operational challenges and improvement opportunities, develop recommendations, and partner with leadership to implement solutions that improve efficiency, scalability, and customer outcomes. • Oversee customer onboarding, implementation, support, and account management to ensure a consistent and high-quality customer experience. • Translate customer insights and feedback into actionable recommendations for product enhancements, process improvements, and service evolution. • Contribute to product strategy discussions and business requirement development in partnership with Product leadership. • Participate in strategic client meetings, partner discussions, and enterprise growth opportunities.

🎯 Exigences

• 10+ years of experience in customer success, account management, operations, or related leadership roles • Proven experience leading customer-facing teams in a SaaS, technology, or high-growth environment • Strong leadership skills with demonstrated success executing scalable processes, improving efficiencies, and driving organizational accountability • Growth mindset with the ability to balance long-term vision and hands-on execution • Experience leading cross-functional initiatives and influencing alignment across Product and Growth. • Strong analytical, problem-solving, and decision-making capabilities • Exceptional communication, relationship management, and executive presence • High integrity, professionalism, and demonstrated emotional intelligence • Comfortable navigating ambiguity and competing priorities in a dynamic, fast-paced environment • Technical aptitude and ability to understand customer-facing technologies, CRM platforms, reporting tools, and operational systems • Bachelor’s degree required; advanced degree preferred • Travel required up to 5%

🏖️ Avantages

• Competitive Salaries • Unlimited PTO + 11 Company Paid Holidays • VTO (Volunteer Time Off) • Flexible work schedule • Whole Wellness • 401(k) program matching 100% • Pet Wellness • Paid Pregnancy Medical Leave & Paid Parental Leave • At-home internet stipend • Immediate access to a Udemy Business license • Rewards and incentives for participation in our WellRight Wellness Program