Senior Consultant, Microsoft Dynamics 365 CE

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Western Computer

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1987

🤝 B2B

🏢 Entreprise

B2B • Enterprise

Western Computer est un partenaire technologique de Microsoft qui aide les organisations à sélectionner, implémenter et soutenir les applications Microsoft Dynamics 365 pour améliorer les processus d'affaires. Fondée en 1987, Western Computer fournit des services de conseil, d'implémentation, de formation et de support continu à des clients de taille moyenne et des grandes entreprises, en mettant l'accent sur des solutions personnalisées et un service client solide. L'entreprise recrute pour des postes à distance à travers l'Amérique du Nord et met en avant la croissance des employés et les avantages payés par l'entreprise.

Description

• The CE Sr. Consultant is responsible for leading end‑to‑end implementations and optimizations of D365 Field Service for our clients. • Lead workshops to gather and refine business requirements for field service, asset management, scheduling/dispatch, and mobile workforce scenarios. • Design end‑to‑end Dynamics 365 CE Field Service solutions. • Configure and extend D365 Field Service. • Map current‑state processes, define future‑state service operating models. • Collaborate with technical teams on integrations, data migration, and customizations. • Lead system testing, UAT, and production cutover activities for Field Service projects. • Provide guidance and best practices on field service KPIs, SLAs, parts and inventory management, and technician productivity. • Train super users, dispatchers, and field technicians on D365 Field Service and related CE applications. • Support pre‑sales activities, including demos, solution proposals, estimations, and SOW input for Field Service opportunities. • Mentor junior consultants and contribute to internal methodologies, accelerators, and knowledge assets.

🎯 Exigences

• 7+ years of hands-on experience with Microsoft Dynamics 365 CE / Dynamics CRM applications, with at least 3+ years focused specifically on Field Service implementations. • Proven track record leading multiple full lifecycle D365 CE Field Service projects. • Strong functional knowledge of: Work orders, incident types, service tasks, and service agreements. • Resources, skills, crews, and resource scheduling. • Assets, functional locations, and service history. • Inventory, warehouses, parts management, and returns. • Field Service mobile app implementation and adoption. • Solid understanding of core D365 CE concepts: security model, solutions, entities/tables, forms, views, business rules, and business process flows. • Experience working with Power Platform components (Power Apps, Power Automate, Power BI). • Strong consulting skills: requirements facilitation, process design, stakeholder management, and executive communication. • Excellent written and verbal communication skills, with the ability to translate business requirements into clear functional designs.

🏖️ Avantages

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $110k - $130k USD per year. • Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. • Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. • Time to Chill: Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. • Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.