Account Manager I – Black Credit Card

🕒 il y a 1 mois

🎰 Nevada – Distant

🎰 Nevada – Remote

💵 $17 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

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Westlake Financial

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1988

🚘 Automobile

💼 Conseil

📦 Logistique

Automotive • Consulting • Logistics

Westlake Financial est une société de financement automobile axée sur les consommateurs qui propose des prêts automobiles indirects et des services associés via un large réseau de concessionnaires et d'outils en ligne. Elle offre des services de pré-qualification, de gestion de compte de prêt, de multiples options de paiement, de suivi gratuit du score de crédit, et des options de prêt sécurisé via des affiliés, permettant ainsi aux clients de trouver, financer et gérer des prêts automobiles de manière numérique. Westlake soutient également les concessionnaires avec des solutions de financement et des services connexes.

Description

• The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. • You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses. • Negotiate with customers to develop payment plans that fit their individual situations. • Meet and exceed daily and monthly goals while maintaining quality and compliance standards. • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies. • Collaborate with teammates and contribute to the department’s overall success. • Manage a high volume of calls efficiently and professionally in a fast-paced environment. • Use skip-tracing tools to locate customers or collateral when needed. • Reduce delinquency within your assigned queue and contribute to department-wide goals. • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

🎯 Exigences

• Type at least 35 WPM with strong computer and data-entry skills. • Some experience in credit card collections or a related financial services role • Excellent communication and negotiation abilities with professional phone etiquette. • Flexible schedule – willing to work overtime and weekends when needed. • Able to multitask and stay organized in a fast-paced environment. • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA). • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications. • Team-oriented with a positive, dependable attitude. • 2+ years of experience in a collections environment preferred. • High school diploma or equivalent required.

🏖️ Avantages

• Medical, Dental, and Vision benefits • Life Insurance and Long-term disability plans • Flexible Spending Account • 401K matching • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching • Wellness Programs • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) • Career Path Opportunities • Discounts on Parks, Museums, Movie Tickets, and Attractions • Employee Loan Assistance • Annual Flu Shot • Paid Vacations Days • Paid Sick days • Paid holidays • Gym (available in our Los Angeles, CA & Dallas, TX office) • Rental Car Discounts • Dell Member Purchase Program • UKG Wallet