Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

WOW Remote Teams

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2021

🤝 B2B

🛍️ eCommerce

🎯 Recrutement

B2B • eCommerce • Recruitment

WOW Remote Teams met en relation les entreprises avec des professionnels à distance de premier plan en Amérique latine, notamment des assistants virtuels, des spécialistes du marketing digital, des développeurs logiciels, des designers graphiques, et plus encore. Leurs services aident les organisations à réduire leurs dépenses salariales tout en accédant à des talents bilingues, présélectionnés et qualifiés. Grâce à des processus de recrutement accélérés, les clients reçoivent des propositions de profils en seulement trois jours, faisant de WOW Remote Teams une solution rentable pour faire évoluer les équipes efficacement.

Description

• Handle inbound and outbound customer interactions across phone, email, and chat • Assist customers with product inquiries, orders, delivery updates, and post-purchase support • Resolve customer concerns efficiently while maintaining a positive and solution-oriented approach • Document interactions and update customer records accurately in internal systems • Collaborate with internal teams such as sales, logistics, and operations to ensure timely resolutions • Maintain a high level of product knowledge to provide accurate and helpful information • Follow established processes and service standards to ensure a consistent customer experience

🎯 Exigences

• Previous experience in a customer service role, ideally in a B2C environment • Strong verbal and written English communication skills • Ability to manage multiple conversations and tasks simultaneously • Comfortable working with customer service platforms and CRM tools • Strong problem-solving skills and attention to detail • Reliable internet connection and a professional remote work setup • Availability to work Monday, Thursday, and Friday; Saturday and Sunday CST. • Experience supporting customers in retail, e-commerce, or similar industries is a plus • Proven ability to handle high-volume customer interactions • Strong interpersonal skills with a customer-first mindset • Ability to remain calm and professional in challenging situations • Highly organized and capable of prioritizing tasks effectively

🏖️ Avantages

• 100% remote work environment • Opportunity to work with an established and growing company • Exposure to a fast-paced, customer-focused business environment • Long-term growth potential within customer operations