Customer Service Representative

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🕒 il y a 22 jours

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Yempo - Your Employees Offshore

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

🎯 Recrutement

👥 RH Tech

B2B • Recruitment • HR Tech

Yempo - Vos Employés à Distance est un fournisseur spécialisé de professionnels externalisés basés aux Philippines dans les domaines de la comptabilité, de la finance et des technologies de l'information (IT). Yempo sert des clients dans des pays comme l'Australie, les États-Unis, le Canada, le Royaume-Uni, la Nouvelle-Zélande, Hong Kong et le Japon, en se concentrant sur les services d'externalisation IT & Développement et Finance & Comptabilité. L'entreprise met l'accent sur le recrutement de personnel de haut niveau et propose des solutions rentables en puisant dans des talents hautement qualifiés aux Philippines. Yempo offre une structure de support sans faille, une culture positive forte et assure la conformité avec les réglementations du travail locales, sous la direction de professionnels expérimentés comme la PDG Michelle Fiegehen. L'entreprise se targue d'une infrastructure technologique moderne et d'options de partenariat flexibles, ce qui en fait un choix attrayant pour les entreprises cherchant à combler des lacunes en matière de talents.

Description

• Assist the company’s customer relations process by processing orders and customer requests accurately and speedily • Provide fast, efficient, friendly, and professional service to internal and external customers • Work in a team, line managed by the Customer Success Manager • Build positive relationships with existing and new customers offering a vast range of trusted products and equipment at competitive prices • Maintain an in-depth knowledge of the customers' account requirements • Attend weekly meetings with Customer Success Team Manager • Provide technical advice • Ensure orders are processed quickly and on time • Provide key account support for the sales team as assigned • Engage with customers/prospects to introduce our range of products and secure sales • Action enquiries, quote requests, and orders in accordance with agreed SLA’s through HubSpot ticketing system • Resolve customer complaints and challenges quickly and professionally • Proactively manage customer expectations regarding estimated time of delivery, stock availability, etc. • Send out quotes, product information, and set up new accounts on behalf of sales team • Raise quotations and follow them up daily with customers • Promote the Cheers programme and look at innovative ways to drive loyalty • Demonstrate a positive attitude

🎯 Exigences

• Proficient in the use of Microsoft packages including MS Office365, Outlook, Excel, Word, Teams. • Clear communication skills • Excellent organization skills • Ability to work consistently under pressure • Excellent attention to detail, highly organized • Friendly and adaptable attitude • Ability to multi-task

🏖️ Avantages

• Highly competitive salary – paid weekly! • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year; 7 sick days • Annual performance bonuses and incentives • Annual salary reviews and increases • Free cooked rice, snacks and hot drinks • Company polo shirts provided • Fantastic, bright and cheerful open-plan work environment • Prestigious clients and highly professional and friendly co-workers